Assistant Store Manager

Assistant Store Manager - Lee Harvard Plaza, Cleveland, OH. Join to apply for the Assistant Store Manager role at DTLR, Inc.

Position Summary

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

• Responsible for overall quality and performance of the retail store staff.
• Ensure compliance of all company policies and procedures.
• Model effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies to ensure store achieves goals of shrink that are at or below the company plan.
• Monitor and control all aspects of operational compliance, safety and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assist in the completion of accurate and regular merchandise inventory counts.
• Perform other duties as may be assigned.
• A standard work week not to exceed 40 hours. Flexible schedule required which includes but is not limited to days, nights, weekends, and holidays.

Education And/Or Experience

• Requires a minimum of one (1) year in retail management.

Skills And Knowledge Requirements

• Solid knowledge of business and excellent command of the English language to effectively communicate with management, associates and customers.
• High level of interpersonal skills to handle sensitive and confidential situations; poise, tact, and diplomacy.
• Ability to think strategically, plan and organize effectively.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
• Results driven with critical and creative thinking; project management, time management, analytical and organizational skills.
• Ability to exercise discretion, confidentiality, and independent judgment with diplomacy and compassion.
• Ability to plan, organize, multi-task, and adapt to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willing to work in multiple stores in the assigned district.

• Stand for extended periods; lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases in a fast-paced environment.
• Must have reliable transportation.
• Must be willing to travel via car, plane or train.

Assistant Manager pay range: $15.25 - $17.25 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401K plan. Full-time roles will be eligible for medical, dental, vision, and company-paid time off.

The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.