Store Team Leader

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Step into the future with PTC Phone Tech & Comm, Australia's leader in Mobile & Tech Since 2009, we've grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we're on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment

About the role:

We're looking for a driven and people-first Store Team Leader to take the lead at our exciting new Harbour Town store, set to open soon

In preparation for this leadership opportunity, you'll be based at our Coomera store in the interim—leading day-to-day operations, building team capability, and getting hands-on with repairs and customer service. This role is perfect for someone who's ready to step up, make an impact now, and grow into the launch and ongoing success of our new Harbour Town location.

You'll work closely with the Area Manager to shape the Harbour Town team, refine store processes, and hit the ground running when the new store opens its doors.

Note: This role is in preparation (To be undertaken at Coomera) for the candidate to move to leading our new store at Harbour Town, that will be opening very soon.

To be successful for this role, you will:

• Oversee the operations of multiple retail locations, ensuring they meet and exceed KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who...

• Enjoys leading diverse teams in a fast-paced environment.
• Thrives on a mix of strategic management and hands-on technical work.
• Is passionate about technology and customer satisfaction.
• Values adaptability, continuous learning, and achieving goals.
• Experience with device repairs, computers or other is highly desirable but not essential.

To Succeed in This Role, You Will Be…

• An Experienced Leader: With a proven track record managing multiple retail locations or teams in a fast-paced industry.
• Hands-On: Confident performing device repairs and supporting customers directly.
• Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
• Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
• A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
• Tech-Savvy: With a genuine passion for mobile and smart device technology.

Company Values

This role aligns closely with our company values. The Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Competitive Salary & Bonuses: Be rewarded for driving success.

Professional Growth: Develop leadership skills and advance your career.

Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

Supportive Culture: Thrive in a collaborative, forward-thinking environment.

Employee Benefits: Enjoy staff discounts, ongoing training, and more

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported

Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC

Your application will include the following questions:

• What is your expected annual salary / pay rate? How many years of people management experience do you have? Do you have full working rights in Australia? Briefly describe your ability to successfully lead a sales team Why do you want to join the PTC team? What is the greatest lesson you have learnt from a mistake you personally made in the last 5 years? Do you have any mobile phone repairs experience? Or any other devices, computers, automotive, etc?

Retail & Consumer Products 101-1,000 employees

At PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices. Our mission is to keep people connected by extending device lifespans and reducing e-waste. Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses. With a customer-first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.

At PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices. Our mission is to keep people connected by extending device lifespans and reducing e-waste. Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses. With a customer-first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.

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