Coordinator - Entry Point & Outposts

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.

Don't just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave, and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

The Coordinator - Entry Point & Outposts is a leadership role within Launch Housing's Homelessness Support & Impact portfolio. Reporting to the Service Manager - Initial Support, this role contributes to Launch Housing's aim of ending homelessness. The Coordinator - Entry Point & Outposts is a leadership position based at Launch Housing's Northern Entry Point, which provides high-quality Initial Assessment and Planning (IAP) services to people experiencing or at risk of homelessness. The role involves close collaboration with other Launch Housing client service programs, external agencies, and housing providers.

The experience of entering the homelessness system manifests differently for every person. It is the role of the Initial Support Services to respond with empathy, skill, and understanding - respecting the dignity of each person and ensuring they feel supported during a traumatic and highly stressful time. The Coordinator - Entry Point & Outposts is responsible for supporting the delivery and daily operations of the Initial Assessment and Planning services, including outposts. The Coordinator will embed a culture of continuous improvement within their team - one that is adaptable, responsive to changing client needs and service systems, and committed to best practice.

The Coordinator - Entry Point & Outposts will have site-related responsibilities and will serve as the key onsite point of contact for the organisation. This includes maintaining a physical Entry Point site and ensuring the delivery of the department-funded service offer. With the support of the IAP Team Leader the position will be accountable for all IAP outposts including contracts, recruitment of staff and stakeholder management. The position will work closely with partner agencies to ensure the effective daily provision of IAP outposts.

This role is permanent and full-time; however we could be open to a part-time (0.9 FTE) arrangement.

Based in Collingwood.

• Lead a consistent and best-practice approach to Initial Assessment and Planning, within the Entry Point and across IAP outposts.
• Lead the provision of an adaptable service that adjusts its service to effectively and safely manage daily changes in staffing, client needs, safety, and the pressure on homeless services.
• Contribute to the delivery of innovative solutions, working from a continuous improvement approach to service delivery.
• Establish and maintain operational procedures which impact on activities undertaken, the safety of staff and outcomes achieved by the service program.
• Effectively support, establish and sustain service level partnerships.
• Work collaboratively with internal and external services and partnership providers to ensure continuity of support and improved outcomes for clients.
• The consistent delivery of the funded service offer including the delivery of in person support.
• Respond to critical incidents and manage the adverse impact of critical incidents on clients and staff.
• Foster a strong safety focus within the team to support the physical and psychological safety and wellbeing of the team.
• Participate in relevant networks within the sector to support successful client outcomes.

• Have a relevant tertiary qualification (desirable).
• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.
• Experience supporting staff who work with people with complex needs whilst striving for consistency in performance and behaviour.
• Demonstrated experience in the provision of high-quality initial assessment, planning and prioritization programs.
• Demonstrated leadership skills and previous experience managing staff.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

$57.39 - $59.94 an hour

• Superannuation
• NFP Salary Packaging (tax savings)
• Additional Wellbeing Leave Available

For more information, please contact Noach Kronich on Noach.Kronich@launchhousing.org.au.

Please note shortlisting and interviews will be conducted on a rolling basis with a view to commencing the successful candidate in the role ASAP.

If you would like to be considered for this role, please submit your applications ASAP.

Applications close 15 September 2025.

To apply for this opportunity, please click on the "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to applyWe acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.