Customer Experience

Overview

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages. With a $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Our Council is leading the transformation of Blacktown City and Western Sydney, delivering a modern city full of opportunity for residents and businesses. Our Council is led by skilled professionals, working with talented teams across diverse units to deliver high quality, customer-focused services, experiences and facilities.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About The Opportunity

We are seeking a dynamic individual to join our team on a permanent, full-time basis to maintain and manage our websites, ensuring a positive user experience and the effective online delivery of information and services. This role requires technical expertise in web development and maintenance, along with front-end development skills to improve the website's design and usability. It also involves ensuring the timeliness and accuracy of Council's website(s) by consulting with key stakeholders, and providing high-quality training, guidance, and support to ensure all users across the organisation follow established procedures and conventions. Join us in shaping a smarter, more connected digital future for our community

Responsibilities

Maintain and manage Council websites to ensure a positive user experience and accurate online delivery of information and services. Collaborate with stakeholders to ensure timeliness and accuracy of website content. Provide training, guidance, and support to ensure consistent use of established procedures and conventions across the organisation. Contribute to the design and usability improvements through front-end development work.

Essential Qualifications and experience

• Diploma qualifications in Marketing and Communications or in a related field
• Solid experience in website administration, analysis, and strategy development
• Solid experience as a website administrator
• Proficiency in web development technologies (HTML, CSS, JavaScript), content management systems (CMS), and server administration
• Excellent written and verbal communication skills for interacting with various stakeholders
• Ability to identify and resolve technical issues, troubleshoot problems, and implement solutions
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Understanding of web accessibility guidelines and best practices
• Ability to negotiate and identify possible outcomes with a range of stakeholders

Desirable

• Strong understanding of local government operations and/or local government database management
• Previous business partner experience with the ability to cultivate and maintain positive relationships at supervisor and senior management level
• Excellent communication and interpersonal skills
• Experience working with customer relationship management systems, TechnologyOne or another large ERP system

Remuneration and Benefits

• Salary and conditions in accordance with Blacktown City Council's Enterprise Agreement
• Entry level for this position starts at $2,078.51 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements, 12% employer superannuation contribution, Fitness Passport, gym membership discounts, and social clubs

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase and via random and cause testing. We are a child-safe organisation that supports the safety, wellbeing and empowerment of children.

Position Description

Click here to view or download the position description.

Apply now

Apply using our fast and easy online process. Have your resume and relevant documentation ready to attach, use a personal email address, and review questions before starting your application. Best of luck.

Closing date

Friday 26 September 2025, 11.59 pm

Contact

Robert Sullivan on 9839 6089

Internal ref: BCC2059

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