Information Technology Engineer

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Base pay range

A$75,000.00/yr - A$88,000.00/yr

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Connecting Australian MSPs with MSP talent

Information Technology Engineer

Sydney

On-site, 5 days a week

Salary: $75k – $88k + Super (depending on experience)

We are a leading independent College with a strong commitment to digital learning, innovation, and technology-driven education. Our IT team plays a vital role in supporting staff and students with reliable systems, devices, and platforms that underpin teaching and learning. We are now seeking an ICT Support Officer to provide frontline support, assist with system management, and contribute to the delivery of digital initiatives across the College.

As the IT Engineer, you will be the first point of contact for IT-related issues across the College community. Your responsibilities will include:

• Delivering Level 1–2 ICT troubleshooting and helpdesk support to staff and students
• Logging, prioritising, and managing phone, email, and web-based queries through the Service Desk system
• Escalating unresolved issues to senior IT staff when required
• Assisting with device and software set-up for staff and students
• Providing training and guidance on digital platforms and learning resources
• Monitoring, updating, and maintaining College systems to ensure uptime, security, and performance reliability
• Supporting College-wide ICT projects and contributing to process improvements
• Proficiency across a range of ICT technologies and digital platforms
• Solid troubleshooting skills with a customer-focused approach
• Basic knowledge of networking concepts
• Strong communication skills (written and verbal) with attention to detail
• Ability to work independently and collaboratively in a team
• Experience with Mac OS and Windows OS environments
• Knowledge of Google Workspace (GSuite) and Microsoft 365
• Exposure to School Management Systems (Canvas, TASS, Synergetic etc.)
• Familiarity with JAMF Pro and Apple School Manager
• Understanding of cybersecurity concepts and SOE deployment methods
• Previous experience working in an education or school environment

Please apply by emailing your CV directly to Jack.Ford@searchability.com.au or call me on 0485 858 848. I'm available between 7am–10pm to suit your schedule. If unavailable, please leave a message and either myself or a colleague will get back to you. By applying, you consent to us processing and submitting your application (subject to required skills) to our client for this vacancy only. Feel free to connect with me on LinkedIn: just search Jack Ford.

KEY SKILLS: ICT Support, Helpdesk, Troubleshooting, Microsoft 365, Google Workspace, Mac OS, Windows OS, Networking, JAMF, Education IT

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology and Education
• IndustriesIT Services and IT Consulting and Education

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