Application Operations Engineer

Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be Australian Signals Directorate (ASD) certified and we continue to drive innovation, delivering First of a Kind capability across the sector.

As we continue to lead in technological advancements, Vault is now entering a defining phase of growth with a strategic $22.5 million investment from the National Reconstruction Fund Corporation (NRFC). This investment will scale Vault's SECRET Cloud and introduce new services such as the AUKUS cloud capability, directly addressing Australia's strategic national security demands. Vault is now positioned to not only strengthen its existing relationships with federal and state government agencies, but also strengthen its relationships with private sector businesses requiring secure cloud storage.To support this growth, we are bolstering our capability by adding numerous key roles that are integral to our future success. This is an opportunity to join us at the forefront of a once-in-a-generation technological advancement whilst at the same time securing the nation against ever-increasing threats.

Due to Vault's ongoing growth and commitment to delivering secure cloud solutions, we are looking for an experienced and motivated Application Operations Engineer to join our Operations team to take charge of an array of Vault tooling (SOC, NOC, ITSM, CMDB, MDM, Identity, VDI), shaping the foundation of our product strategy, roadmap, and development. The role is based in our Canberra office and will play a crucial role in collaborating closely with cross-functional teams to design, implement, and troubleshoot advanced network solutions in highly classified environments of national significance.

You will be responsible for:

• Managing key Vault tooling (SOC, NOC, ITSM, CMDB, MDM, Identity, VDI) to shape product strategy, roadmap, and development.
• Leading a cross-functional team to deliver innovative, high-security solutions that address customer needs.
• Serving as the next escalation point for Level 1 tickets, ensuring efficient resolution or escalation to Subject Matter Experts (SMEs).
• Executing configuration changes on Vault systems while maintaining accurate service relationships.
• Collaborating with product teams in a DevOps environment to deploy and enhance products in line with operational requirements.
• Driving continuous improvement through application maintenance and process enhancements.
  
  

To be successful you will be able to demonstrate with:

• The scope of this role requires an Australian Government Security Clearance; therefore, applicants must be Australian Citizens and have the ability to obtain and maintain the required security clearance.
• Experience supporting Linux environments, including proficiency in Bash and/or Python.
• Hands-on expertise in one or more areas:
• Cloud Infrastructure (OpenStack experience is advantageous).
• Networking (Cisco, Cumulus, Fortinet is advantageous).
• Containers & Orchestration (Docker, Kubernetes).
• DevOps & Monitoring Tools (JIRA, GitLab, Elastic, Terraform, FreeIPA, Grafana, etc.).
• Automation (Ansible, Chef, Puppet, Jenkins).
• Flexibility to work in a 24/7 operational environment.
• Prior experience in a mission-critical operations role.
• A passion for technology and security
• Flexibility to enjoy and thrive within a fast-paced, agile, and expanding scale-up environment
  
  

What's in it for you?

• Be at the forefront of cyberwarfare, the greatest technology challenge of our generation
• Up to 10% of time dedicated to learning & development
• 5 days of bonus leave per year
• Company paid parental leave
• A diverse culture where we celebrate our people and their unique, individual perspectives
  
  

You will collaborate to provide secure and professional cloud services to a broad range of users. Join us now and become part of the future of secure cloud services and provide a significant contribution to our nation's success.

Get to know us at

https://vaultcloud.com.au/
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