Claims Officer

4 weeks ago


Parramatta Park, Queensland, Australia CHU Full time

Add expected salary to your profile for insights

We're looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you'll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you're passionate about making a real impact and thrive in a collaborative environment, we'd love to hear from you

Your new role

Stay up to date with insurance guidelines and policy changes, ensuring compliance.

Resolve non-compliant issues and escalate when necessary to maintain standards.

Build strong client relationships, responding to requests promptly and professionally.

Process property claims, determine coverage, and ensure accurate settlements.

Set reserves, authorise payments, and efficiently manage claim resolutions.

Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.

About you

Previous claims officer experience – Commercial Property Claims experience is highly advantageous

An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional

A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands

A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional

Self-motivated with excellent organisational skills

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks' gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE's Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Unlock job insights

Salary match Number of applicants Skills match

Insurance & Superannuation More than 10,000 employees

We're an international insurer and reinsurer listed on the Australian Securities Exchange. We employ around 13,000 people around the world. Headquartered in Sydney, we have offices across all states and territories.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We provide a broad range of insurance products to personal, business, corporate and institutional customers. From car and home insurance, to tailored business packages and specialist cover for industries such as aviation and farming.

We're an international insurer and reinsurer listed on the Australian Securities Exchange. We employ around 13,000 people around the world. Headquartered in Sydney, we have offices across all states and territories.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We provide a broad range of insurance products to personal, business, corporate and institutional customers. From car and home insurance, to tailored business packages and specialist cover for industries such as aviation and farming.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Featured jobs

Claims Officer

22d ago

Suttons

Wetherill Park, Sydney NSW

16d ago

Hannover Re

Sydney NSW

7d ago

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr
  • Claims Officer

    2 weeks ago


    Parramatta Park, Queensland, Australia QBE Insurance Full time

    Claims Officer - Total loss, Fire & TheftJoin to apply for the Claims Officer - Total loss, Fire & Theft role at QBE InsuranceClaims Officer - Total loss, Fire & Theft1 day ago Be among the first 25 applicantsJoin to apply for the Claims Officer - Total loss, Fire & Theft role at QBE InsurancePrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see...

  • Claims Officer

    4 weeks ago


    Parramatta Park, Queensland, Australia QBE Insurance Full time

    Join to apply for the Claims Officer role at QBE Insurance1 day ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at QBE InsurancePrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation: Parramatta or BrisbaneType: Permanent, full time (Hybrid)The opportunityWe're...

  • Claims Officer

    2 weeks ago


    Parramatta Park, Queensland, Australia QBE Insurance Group Full time

    Claims Officer - Total loss, Fire & Theft page is loadedClaims Officer - Total loss, Fire & TheftApply locations AUS - NSW - Parramatta time type Full time posted on Posted Yesterday time left to apply End Date: July 22, 2025 (12 days left to apply) job requisition id 340272Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information...


  • Parramatta Park, Queensland, Australia QBE Insurance Full time

    Join to apply for the Senior Claims Officer role at QBE Insurance2 days ago Be among the first 25 applicantsJoin to apply for the Senior Claims Officer role at QBE InsuranceGet AI-powered advice on this job and more exclusive features.Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation:...


  • Parramatta Park, Queensland, Australia QBE Full time

    This is a Claims Officer Liability role with QBE based in Parramatta, NSW, AU == QBE ==Role Seniority - mid levelMore about the Claims Officer Liability role at QBEPrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation: ParramattaPermanent Full TimeThe opportunityAn opportunity for an...

  • Senior Claims Officer

    3 weeks ago


    Parramatta Park, Queensland, Australia insurance & care NSW Full time

    ParramattaPermanent roleParramatta, 3 days per weekSalary from $113,574 + superAbout the RoleProvide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or the licence suspension of builders.Provides the best customer experience to homeowners...


  • Parramatta Park, Queensland, Australia beBeeClaims Full time $90,000 - $110,000

    Claims Officer Liability RoleThis is a Claims Officer Liability role with proactively managing end-to-end personal injury and property liability claims.Key Responsibilities:Manage claims process from start to finishInterpret policy coverage and determine if coverage applies to claims submittedBuild strong client relationshipsAbout YouTo succeed in this role,...

  • Claims Administrator

    3 weeks ago


    Parramatta Park, Queensland, Australia Gallagher Bassett Full time

    2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of...


  • Parramatta Park, Queensland, Australia beBeeLeader Full time $120,000 - $150,000

    Leadership OpportunityThis leadership opportunity is for a visionary professional who can lead and transform an in-house legal, insurance, claims, and compliance team. The ideal candidate will have a strong track record of leading large, high-performing teams and driving change through innovative solutions.Key Responsibilities:Lead, inspire, and empower a...

  • Credit Officer

    3 weeks ago


    Parramatta Park, Queensland, Australia Sharp & Carter Full time

    Join to apply for the Credit Officer role at Sharp & Carter2 weeks ago Be among the first 25 applicantsJoin to apply for the Credit Officer role at Sharp & CarterGet AI-powered advice on this job and more exclusive features.The OpportunityReady to take the next step in your credit career? A well-established, global business is seeking a motivated and capable...