VIP / Ministerial IT Support- Canberra

3 weeks ago

Canberra, ACT, Australia Experis Australia Full time

Leading Federal Government client is hiring for IT support candidates for VIP/Ministerial Support based in Canberra MUST HAVE NV2 APPLY NOW

Job details:

As a VIP IT Support Officer, your key responsibilities will include:

  • Provide technical IT support to Ministers, departmental SES Band 2/3 Officers and their support staff via telephone, email, face to face and remotely.
  • Provide excellent support both verbally and written.
  • Stakeholder and relationship management of customers at various levels.
  • Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals.
  • Windows Operating System (OS) and 365 system build, preparation, and administration.
  • Administrative tasks - Microsoft access controls, software deployments, Mobile Iron.
  • Queue management via the department's service management tool, resolving Incidents and Service Requests.
  • Compiling and troubleshooting issues before engaging with internal support teams for resolution.
  • Training of new staff to ensure consistency in expectations and service delivery.
  • Involvement in performance and learning and development discussions.
  • Contributing to service improvement opportunities and knowledge base development.
  • Domestic travel and event support, as required.

Our ideal candidate will have:

  • Excellent verbal and written communication skills.
  • The ability to communicate with influence, with a diverse range of customers and stakeholders.
  • Experience delivering on outcomes whilst working independently.
  • Experience responding to ICT inquiries and requests from a range of stakeholders.
  • Proven experience in leadership roles, building a positive culture with a focus on service quality, ensuring client and stakeholder satisfaction and confidence.
  • Experience in implementing and driving training of new staff to ensure consistency in expectations and service delivery.
  • The ability to provide high quality advice and client service on ICT matters.
  • Experience working in a support environment, with Microsoft Products, including Windows Operating Systems and the Microsoft Office Suite.
  • A strong focus on Continual Service Improvement within the ICT Service Delivery context.
  • Demonstrated experience in effective people skills and the ability to engage authentically with stakeholders on complex issues.
  • Skills and experience in managing competing priorities, able to anticipate and meet the needs of stakeholders.
  • Engagement in performance and learning and development discussions.
  • Initiative to improve work practices.
  • Experience with planning, scheduling, and delivery of BAU and small-scale ICT activities within a team environment.
  • The ability to travel domestically as required.

If interested, APPLY NOW

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