Senior Director

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This role is directly responsible for the end-to-end leadership, strategic account management and revenue growth of a diverse portfolio of Visa partners across the banking, fintech and merchant sectors. It will also be responsible for expanding and supporting Visa Australia's deal strategies and pipeline. Managing a team of driven Account Executives, this leadership position is focused on driving great client outcomes and ecosystem growth, and diversifying the business via Value-Added Services and Commercial, Money Movement Solutions.

The Senior Director, Account Executive and New Business is accountable for:

• Accelerating growth and driving engagement with senior executives within our client base, and managing a strong ROI on contractual obligations whilst overseeing delivery of Visa's partnership commitments
• Building and securing the pipeline of new Visa clients, utilising a broad range of capabilities and services, underpinned by strong commercial structures
• Developing strategic partnership structures for existing clients renewing their relationships with Visa

Success in this role requires extensive experience in B2B technology sales, a passion for innovation, strong communication and influencing skills, and a targeted focus on driving revenue growth and business outcomes for Visa and our clients. Reporting to the Head of Client Engagement Australia, the role currently manages five direct Account Executives and sits on the Client Engagement leadership team.

What we expect of you, day to day

• Delivery of financial targets and non-financial outcomes across client portfolios
• Ability to identify new opportunities, revenue generating ideas and utilise Visa solutions to grow our business with the client portfolio
• Develop and execute strategic commercial partnerships through a deep understanding of P&L drivers and outcomes
• Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets
• Develop, execute and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa
• Responsible for the client executive engagement models to establish and maintain positive and constructive relationships with key client contacts – act as internal subject matter expert on client portfolio, to support executive engagement
• Act as the voice of the client within Visa, by interpreting clients business plans strategic priorities and communicating within Visa
• Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support
• Responsible for achieving or exceeding client satisfaction and net promoter scores.
• Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices
• Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters

• Extensive business experience with related sales and account management experience in the payments or B2B technology industry or similar experience in consulting
• Strong business development and negotiation skills, proven track record of successfully pitching for new business and growing business with existing clients
• Results oriented individual who delivers a positive impact on business performance
• A record in leading and developing high performance team members and teams
• Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client and internal executives
• Experience in strategic account plan development and management. Successfully executing against them with a collaborative mind-set
• Strong commercial acumen and astuteness
• Self-starter with exemplary organisational and issue resolution management skills
• Significant stakeholder management experience with a proven ability to manage and grow cross functional relationships locally, regionally and globally

And if you have some of these, even better

• Curiosity around all things technology - you stay current and up to date with the latest innovation and digital trends
• Champion bold ideas and new ways of doing things
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business
• Role model Visa's Leadership Principles, Lead Courageously, Obsess about Customers, Collaborate as One Visa, Execute with Excellence
• Actively promote an environment of inclusion and diversity

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.