Porter

2 weeks ago

Sydney, New South Wales, Australia Autograph Collection Full time
Overview

Porter role at Autograph Collection — Pier One Sydney Harbour. We're looking for a warm, proactive team member who is passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

Key Responsibilities
  • Greet guests with warmth and professionalism, assisting with luggage and directions
  • Deliver and retrieve luggage to and from guest rooms with care and efficiency
  • Safely store guest belongings in the luggage room and handle group arrivals
  • Assist with valet parking, ensuring compliance with Australian road regulations
  • Maintain a clean, welcoming, and well-presented lobby area
  • Explain room features and promote hotel services during luggage delivery
  • Respond to guest queries about hotel facilities and local attractions
  • Support front office operations and complete handovers accurately
  • Assist guests with disabilities in accordance with accessibility guidelines
  • Monitor and report any safety hazards or system issues
  • Uphold hotel grooming, conduct, and safety standards
  • Participate in training sessions and departmental briefings
  • Handle guest mail, messages, and parcels promptly
  • Process payments and follow cash handling procedures
  • Maintain confidentiality of guest and staff information
  • Promote hotel offerings and contribute to upselling initiatives
About You
  • Previous experience in a porter or guest services role preferred
  • Excellent communication and customer service skills
  • Physically fit and comfortable with manual handling
  • Valid driver's license
  • Flexible availability including weekends and holidays
  • Positive attitude and team-oriented mindset
  • Full working rights in Australia
Why You'll Love It Here
  • Be part of a team that values hospitality, respect, and individuality
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you and your loved ones
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives
Ready to be the first smile guests see?

Apply now and help us create unforgettable arrivals at Pier One Sydney Harbour.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. All Autograph Collection hotels look to attract The Individualist, the brand\'s target consumer. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other
  • Industries: Hospitality

Location: Pier One Sydney Harbour, 11 Hickson Road, Sydney, NSW 2000, Australia


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