Family And Community Counsellor

• Provide person-centred supports to young people facing mental health challenges to help them achieve their life goals
• Multiple positions available - Permanent Part-time and Casual roles | 24/7 Rotating Roster
• Hourly rate $ $ Super 12% & Benefits

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia's largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking self-motivated, empathetic Community Mental Health Practitioners to join our Youth Residential Rehabilitation Service (YRRS) in Townsville. We have multiple opportunities available, including permanent part-time roles with various hours per week and casual positions. YRRS is a recovery-focused residential program that supports young people aged 16–21. Delivered in a safe, home-like setting, the service helps build life skills, resilience, social connections, and the confidence to live independently.

In this role, you will deliver intensive person-centred, recovery-oriented support to help young people work towards their wellbeing goals, develop independent living skills and daily routines, build confidence to live safely in the community, and strengthen social and community connections. This role requires flexibility to work a 24/7 rotating roster, including night shifts, weekdays, weekends, and sleepovers.

Key responsibilities

• Support young people to return to their community, live independently and enjoy a meaningful life through a staged approach to recovery.
• Purposefully engage with young people using techniques including: Brief intervention, Motivational interviewing and coaching, Family inclusive practice, Trauma informed practice, Conflict resolution.
• Plan and deliver group programs that aid young people to build their skills and focus on recovery.
• Support family and carer roles through understanding their concerns and the provision of information, education and referrals.
• Collaborate with a range of services and the community to ensure a co-ordinated, integrated response to people's recovery goals.
• Contribute to the day to day operations of the residential service through undertaking a range of housekeeping duties.

What you'll bring

• Tertiary qualifications (minimum Certificate IV) in Youth Work, Mental Health, Psychology, Social Work, Occupational Therapy, or other health-related field.
• Expertise in working with young people with mental health issues, complex needs and interacting with families and carers.
• Proven capability to implement therapeutic, recovery oriented frameworks and practices including risk mitigation, trauma informed care and family inclusive practice.
• Hold a current First Aid and CPR certificate and perform these duties as required as part of the role.
• Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.
• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.).
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Ongoing training and professional development opportunities.

Interested?

To apply visit Mind Careers - reference number Online applications must be submitted by 11pm Friday 29 August 2025. Please contact the person below for more information.

Tracey Hocking, General Manager, Complex Care National Services

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.