Service Manager

3 weeks ago


Perth, Western Australia Progressive Tractor and Implement Full time
Overview

Service Manager - Little Rock, AR at Progressive Tractor and Implement

Customer Service Manager for an established Case IH dealership. Responsible for all aspects of the service department. This position reports directly to the Dealership Store Manager.

Responsibilities
  • Manage day-to-day operations in the customer service department
  • Respond to customer service issues in a timely manner
  • Manage service technicians' daily workloads
  • Create service order quotes and assign orders to service technicians
  • Communicate status to customers and complete invoicing and follow-ups
  • Navigate OEM Dealer Portals to troubleshoot problems and warranty information
  • Maintain records, manage service reports, warranty audits and open backlog
  • Instruct customers on operation and maintenance of equipment
  • Evaluate productivity of technicians and profitability of service department
Qualifications
  • Mechanical background a plus
  • Experience as a service technician or a strong understanding of engine engineering
  • Experience in handling customer service issues
  • Experience in computerized shop management systems
  • Excellent communication and leadership skills
Educational Requirements
  • High School Diploma minimum
  • Automotive Certifications a plus
  • Strong computer skills
Seniorities and Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Other
  • Job function: Other
  • Industries: Machinery Manufacturing

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