IT Support Engineer – Infrastructure, Network

3 weeks ago

Perth, Western Australia OneStep People Full time

Join to apply for the IT Support Engineer – Infrastructure, Network & User Support role at OneStep People

About the Role

An exciting opportunity exists for a motivated IT Support Engineer to join a dynamic and growing organisation. In this hands-on role, you will provide day-to-day IT support across infrastructure, networks, systems, and end-users, ensuring reliable, secure, and accessible technology services.

Key Responsibilities
  • Provide first-level support for IT service requests, incidents, and enquiries.
  • Troubleshoot desktops, laptops, mobile devices, printers, and conferencing tools.
  • Support onboarding/offboarding by preparing IT equipment and accounts.
  • Monitor and maintain servers, storage, and virtual/physical systems, including updates, patching, and backups.
  • Assist with network and security support, including firewalls, switches, Wi-Fi, VPNs, and endpoint protection tools.
  • Maintain accurate system documentation, logs, and support records.
  • Ensure compliance with IT controls and assist with audits (SOX ITGC experience desirable).
  • Work closely with the IT team to deliver reliable and continuous service improvement.
What We're Looking For
  • Experience in an IT support/desktop/infrastructure engineer role.
  • Strong troubleshooting skills across hardware, software, and networks.
  • Knowledge of Windows environments, Active Directory, Office 365, and common business applications.
  • Familiarity with network fundamentals (firewalls, switches, Wi-Fi, VPNs).
  • Awareness of IT security practices and endpoint protection.
  • Exposure to compliance or audit frameworks (SOX ITGC a plus).
  • Excellent communication and a customer-first mindset.
  • A proactive, team-oriented approach with a focus on integrity and continuous learning.
  • NV1 clearance requirements is a must
What's on Offer
  • A challenging and varied role where no two days are the same.
  • The chance to work in a collaborative, supportive IT team.
  • Exposure to infrastructure, networks, security, and compliance.
  • Professional growth and development opportunities.
How to Apply

If you're passionate about IT support and ready to take the next step in your career, we want to hear from you Apply now with your CV and a brief cover letter outlining your relevant technical skills and experience. Alternatively contact Phoebe at or for any clarifications.


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