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Claims Officer

1 month ago

Perth, Western Australia QBE Insurance Group Full time

time left to apply End Date: July 14, 2025 (4 days left to apply)

job requisition id 338285

Primary DetailsTime Type: Full timeWorker Type: EmployeePrimary DetailsTime Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

  • Location: Perth

  • Permanent role

  • Full-time hours, hybrid working

The Opportunity

We are looking for an experienced Claims Officer who has managed end-to-end claims. Ideally, within Property Claims.

Your new role

  • You will be providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

  • Managing both Commercial and Domestic Claims and will be primarily Property Claims.

About you

We are looking for a solution focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge.

  • Previous property insurance claims experience

  • A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands

  • A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional

  • Self-motivated with excellent time-management skills

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

  • 18 weeks' gender-equal flexible leave for all new parents, including paid super

  • The ability to maximise retirement savings through voluntary super contributions and company matching

  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

  • Additional leave and support through QBE's Family Domestic Violence First Responder Network

  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice

  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

  • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

  • Family First accredited employer since 2021

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 13/07/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

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