Retail Customer Executive

6 days ago

Adelaide, South Australia NAB Full time
Overview

Our people are customer obsessed. They prioritize the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Retail Customer Executive, you will join the Retail team that's doubling down on customer obsession and moving with speed.

Each day, you'll go above and beyond to:

  • Role model customer relationships and influence customer advocacy
  • Deliver Retail performance goals
  • Lead the mastery across the Adelaide North and CBD area of our consistent way of working – the "Future of Retail"
  • Display your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the community
  • Growing business, including our home lending portfolio
  • Ensure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the business
  • Lead year-on-year revenue growth, business profitability and main bank / product penetration
Qualifications
  • Significant leadership experience, ideally gained in a "Leader of Leaders" role
  • Proven ability to influence and inspire a team to achieve outcomes – including commercial success
  • Experience of leading a customer-focussed distribution business in a competitive customer environment
  • A true "Passion for Customers" and "Win Together" mindset
  • An ability to articulate your past strategies, key successes and professional learning opportunities
  • Ambition, focus, drive and charisma
  • The will and ability to travel across our Adelaide North and CBD branches is essential
Culture & Inclusion

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Recruitment process & Accessibility

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.


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