Pricing Operations Lead

2 weeks ago

Melbourne, Victoria, Australia Live Nation Full time

Job Summary:

THE TEAM

The Ticketmaster Pricing and Revenue team is responsible for generating additional revenue opportunities for our clients. A growing part of the Ticketmaster business, the team are constantly looking to expand on current suite of revenue generating products, along with working closely with our colleagues from across the world to constantly seek best practice and continue to be the leaders in our industry.

THE JOB

The Pricing Operations Lead is responsible for supporting the operational functions for all pricing products, including Platinum and Pricemaster. The Pricing Operations Lead will also develop a strong understanding of dynamic/market pricing across all other industries.

This role will involve supporting Ticketmaster's pricing and revenue products to achieve their sales targets and pushing them when they're not. The Pricing Operations Lead will be responsible for onboarding and supporting new clients, while working across all internal teams to deliver a seamless and efficient operational service.

The Pricing Operations Lead will report to the GM – Pricing and Revenue, however will also have a very close working relationship with the Pricing Strategy Manager.

WHAT YOU WILL BE DOING

  1. Develop a deep knowledge across all Ticketmaster platforms
  2. Demonstrate a desire to learn general dynamic pricing principles
  3. Provide analysis and rich insight into sales trends and performance and make recommendations on future sales direction
  4. Conduct regular product-specific calls with international markets, discussing operational efficiencies and best practices
  5. Compile monthly reporting updates for the Senior Leadership Group
  6. Maintain interest across dynamic pricing trends both within and outside of industry.
  7. Develop ideas on how we can grow, or better the way we are currently operating – whether that be with current products we are already selling, or completely new business opportunities
  8. Manage roadmap and business cases for all developments needed within the ancillary channel, ensuring that priorities are in line with revenue potential
  9. Provide ad-hoc functional support to internal Ticketmaster teams such as Customer Service, Marketing and Client Management
  10. Provide dedicated service to clients such as venues, promoters, sporting clubs and producers to ensure a positive operational experience

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  1. Commercial sensibility and Business Acumen
  2. Prior experience in Ticketing is preferred
  3. Strong communication skills, both verbal and written
  4. Ability to analyse data trends and take swift action based on findings
  5. Demonstrate capacity to work effectively on an individual basis and within a team framework
  6. Ability to handle multiple projects, meet deadlines and achieve objectives
  7. Superior attention to detail
  8. Ability to maintain a professional business image

YOU (BEHAVIOURAL SKILLS)

This role requires a self-starter who is equally driven by generating new business but also owning the operational elements of that business. You must be willing to learn all facets of the Ticketmaster business and respect the impacts various decisions have on other departments.

The key to successful performance in this role is to demonstrate an ability to juggle multiple tasks at once, being able to pivot quickly from a focus on sales to operations and to openly communicate with all stakeholders.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

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