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Workplace Coordinator

1 month ago

Melbourne, Victoria, Australia REA Group Ltd. Full time

Meet plenty of people within our amazing REA community

Deliver great customer service and support to employees and visitors

Role requires you to work 4 days per week in the office

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Workplace Coordinator sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group. The team is comprised of Finance, Risk & Assurance, Workplace Experience & Procurement, Investor Relations, Corporate Development and Corporate Communications.

For our Workplace team, the staff are our customers, we look after them. We support our people and give them a pleasant and safe working experience in the office and at home. We're onsite, front of house, and always offering a helping hand.

Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It's about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in.

What the role is all about

  • Support the Workplace Manager of our national sites across Australia through the resolution of day-to-day operational issues raised by internal stakeholders and suppliers.
  • Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries.
  • Attend weekly 1:1 with manager and active participant at all team and dept meetings as required.
  • Monitor and action PWE (Procurement & Workplace Experience) tickets that relate to office coordination.
  • Be available to assist on reception where required.
  • Assist the WHS Committee group to implement workplace safety programs and information in and around the office.
  • Assist the Sustainability team to implement sustainable measures in and around the office.
  • Assist the People Services team to implement parking, benefits, new starter and departures, and policies.
  • Assist the Enterprise Tech Support team to ensure the office and staff tech is working optimally.
  • Act as both an REA First Aider or Warden with training provided by REA.
  • Assist in moving light furniture and boxes (heavy lifting is outsourced).
  • Process invoices and keep to team approved budget.
  • Coordination of reactive, scheduled, and preventative maintenance for all assets and building facilities across Australia.
  • Management of on-site trade contractors and suppliers, including site induction to ensure OHS compliance and facilitate all site and building access.
  • Manage all building and equipment maintenance requests across all managed sites and monitor all works orders until complete.
  • Maintain asset register for all company fixed assets (furniture and fittings) and associated annual reporting and write offs.
  • Perform weekly workplace inspections across all floors in our Melbourne head office, focused on WHS, workplace hazards, the working environment and cleaning services.
  • Perform quarterly workplace inspections in offices outside of Melbourne.
  • Assist with workplace events – room set ups/pack downs, moving furniture, visual displays, deliveries, loading dock access, facilitating additional cleaning or any building facilities request.
  • Coordination of emergency management and training (Fire Services, EVAC systems, emergency wardens) on a national level.
  • Assist the Workplace Experience Manager with company fit out and refurbishment projects or any other property works as required.
  • Communicate Workplace initiatives and updates across the business via Slack, intranet, and email where required.
  • Assist in maintaining the team intranet pages – providing updates and information to internal staff.
  • Support staff with BAU and ah-hoc office operations, in the office and at home.
  • Conduct office audits for general housekeeping and cleaning. Attend monthly cleaning meetings to discuss supplier performance and track any issues.
  • Attend and assist quarterly building management meetings with landlord/building managers nationally with Workplace Experience Manager.

Who we're looking for

  • A quick learner and multi-tasker.
  • Exceptional phone manner.
  • Work productively in a fast paced and agile environment – #gsd (urban dictionary will help on this one)
  • Someone who likes to smile, laugh, and have fun with staff.
  • A person with a bit of office management, Workplace, or Facilities management experience.
  • Someone looking for a career in Workplace.
  • Someone who looks at tricky situations through a solutions-focused lens.
  • Ablility to lift light weight furniture and parcels in a safe way.
  • A proactive and approachable demeanour – a positive outlook is everything
  • Someone who is tech-savvy and keen to keep learning.
  • A team player – you take a proactive approach to supporting your team and enjoy work collaboratively.

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Like a lot of companies, we have perps out there who like to 'phish' and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.

Find out more about our business services teams who partner with teams across the globe to re-imagine what's possible.

Our corporate headquarters in Melbourne is a bright open space, open to possibilities.

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