Implementation Consultant

Join to apply for the Implementation Consultant role at Infoxchange

Join to apply for the Implementation Consultant role at Infoxchange

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Senior People & Culture Business Partner

We are seeking an enthusiastic and motivated Implementation Consultant to bring to life Infoxchange's mission of Technology for Social Justice. This role may be based in either our Brisbane or Melbourne offices.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We are also proudly recognised as a Great Place to Work certified employer and we are also on the Great Place To Work's Best Workplaces for Women list

Key duties and responsibilities

• Configure Infoxchange's client and case management software for customers based on agreed scope
• Analyse customer requirements using a variety of methods including stakeholder interviews, workshops, and document reviews
• Design solutions that satisfy customer needs utilising existing features of the product
• Respond to sales enquiries from existing customers and generate proposals for new work
• Provide Level 3 configuration support, including troubleshooting and resolution of bugs
• Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change
• Create and maintain internal documentation, user guides and training materials
• Deliver training sessions to end users
• Perform data migrations to and from the application

About you

• Experience working in a SaaS environment, including requirements gathering and implementation of the product.
• Able to demonstrate excellent written and verbal communications skills, including the ability to deliver internal and external, demonstration, presentations, and workshops.
• Strong business analysis and requirements gathering background, able to interpret the user story and provide fit for purpose solutions.
• Proven customer engagement and business development capability
• Excellent written and verbal communications skills
• Ability to build and maintain strong relationships with internal and external stakeholders
• Strong organisational and personal management skills
• Proven experience undertaking projects working to scope, time, and budget
• High attention to detail
• Knowledge or previous experience working in the not for profit and/or community services sector is highly valued

What do we offer?

As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, a welcoming office and many more.

Excited by this opportunity and ready to make a difference? Apply today

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange.

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesTechnology, Information and Media

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