Field Support Representative

4 days ago

Townsville, Queensland, Australia KBR, Inc. Full time
Overview

The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.


Responsibilities
  • Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
  • Provide Ground Support & Training to ADF EFB users.
  • All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
  • Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
  • Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
  • Develop knowledge of JMPS IOT assist local Mission Planning System users.
  • Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.

Essential
  • Previous experience working within or closely alongside the Australian Defence Force.
  • Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
  • Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
  • Skilled in developing training content, support materials, and providing structured instruction to end-users.
  • Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
  • Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).

Desirable
  • Background in aviation as aircrew, maintenance, or operations.
  • Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
  • Prior experience within the Defence Industry or in support of ADF aviation operations.

What We Will Offer You
  • A workplace culture certified as a Great Place To Work
  • Flexible working conditions
  • Competitive salary (including annual reviews)
  • Paid Parental leave
  • Paid Reservist leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Discounted employee stock purchase plans
  • Flu shots, skin checks and private health insurance discounts
  • Career development: Online learning, mentorship and career pathways

If you're ready to shape tomorrow, let's get started. Apply Now


KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present. As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.


Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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