Head of Technology and Client Solutions

Head of Legal Technology and Client Solutions — Allens (IDS). Join our Innovation & Digital Solutions team in Sydney or Melbourne as a senior leader responsible for delivering our digital transformation, AI strategies and client-facing technology services within a NewLaw offering.

• Lead the development and delivery of the firm's legal operations services, working with clients to improve efficiency and operational effectiveness of their legal functions.
• Contribute to shaping and executing the firm's AI strategy and roadmap, engaging with clients and the broader market. The role is positioned as a key AI thought leader at Allens.
• Enhance the market profile and positioning of our innovation and legal technology services through thought leadership publications, conference presentations, and collaboration with industry bodies on AI and legal service delivery.
• Oversee the delivery of eDiscovery and regulatory services, alongside the leadership team, and manage our managed data services offering with a team of managers and legal technology consultants.
• Identify and lead business development opportunities, contribute to winning work, develop client pitches and proposals, and lead pursuits.
• Provide emerging technology advisory services to clients, focusing on how to leverage AI to drive efficiency and value in their legal functions.
• Identify, develop and lead strategic growth initiatives and new IDS service offerings.

• Strong background in professional services, legal operations and/or eDiscovery is essential. Qualifications in Law, IT, AI, Data Science or Software Engineering are highly desirable.
• Significant experience, ideally within a law firm, professional services firm or corporate legal department.
• Excellent written and verbal communication and client consulting skills, with ability to develop trusted client relationships (e.g., General Counsel and Legal Operations leaders). Exceptional presentation skills.
• Ability to influence and manage diverse stakeholders across clients, lawyers, Partners, technology vendors and industry bodies.
• Recognised as a thought leader and subject matter expert in innovative legal service delivery.
• Strong people leadership with experience managing multi-disciplinary teams.
• Deep technical and consulting expertise in legal operations optimisation, eDiscovery and/or legal practice transformation. Desirable experience with tools such as Harvey, Legora, CoCounsel, Relativity, Reveal, Nuix, and Microsoft PowerPlatform (PowerBI, PowerAutomate, PowerApps).
• Knowledge of court rules, practice directions and best practices for using AI and technology in legal services.
• Commercial mindset to identify opportunities and deliver high-value, technology-enabled solutions for clients.
• Strong understanding of the legal market and legal technology landscape.

Allens offers unparalleled learning and development opportunities. You will be challenged, supported and guided to grow. Our Career Deal provides transparent career development and our international alliance with Linklaters enables secondments worldwide.

Benefits include a market-competitive remuneration package, incentives, health and wellbeing programs, hybrid/flexible working arrangements, enhanced parental leave, and recognition programs. Allens also supports community and diversity initiatives and offers adjustments to participate fully in the application process.

We invite you to click "apply now". For more information, visit "This is Allens" or listen to our Allens Confidential podcast. For a confidential discussion, contact Thomas Wigglesworth, Senior Talent Acquisition Manager, on +61 449 539 834. If you require adjustments to participate in the process, please email careers@allens.com.au.

Allens is committed to diversity and inclusion. We welcome applicants from all backgrounds and experiences.