Functional Analyst: Clinical Systems

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Install, configure, monitor and maintain RFDS clinical applications. Join a great team supporting RFDS's future growth strategy

Classifications

• IT & Telecomms
• System Administration
• Permanent / Full Time

Key points

• Support a purpose-driven business with an iconic history
• Full-time role, Brisbane location
• Generous not-for-profit tax-free benefits up to $18,550

Description

Are you ready to make a real impact? Join the Royal Flying Doctor Service (Queensland Section) as a Functional Analyst: Clinical Systems and help shape the future of healthcare for Queensland's rural and remote communities.

The Royal Flying Doctor Service (RFDS) is one of the world's largest and most respected aeromedical organisations. In Queensland, we deliver essential primary healthcare and emergency aeromedical services to more than 330,000 Australians each year—one person every two minutes Our commitment goes beyond emergency retrievals; we provide vital telehealth, mental health, oral health, and health promotion services, providing the finest care to the furthest corners.
The Royal Flying Doctor Service (Queensland Section) (RFDS) is looking for a highly experienced, self-motivated, and engaging individual to join the Digital and Technology team in the role of a Functional Analyst, internally known as the Clinical Systems Administrator.

The Clinical Systems Administrator will be collaborating with end-users, vendors and internal stakeholders to assist with the functional support of the RFDS business critical clinical systems.

In this role, your key responsibilities will include:

• Assist with configuration and refinement of system functionality to align with revised business processes
• Liaise with SME's, technical teams, and the vendor to resolve functional queries and support delivery outcomes
• Provide input into new system features and how that can be embedded to improve our system functionality
• Translate functional changes into meaningful guidance for end-users
• Support the peer review of all changes, and follow best practice guidelines to implement changes.

Functional Analyst: Clinical Systems

Install, configure, monitor and maintain RFDS clinical applications. Join a great team supporting RFDS's future growth strategy

Classifications

• IT & Telecomms
• System Administration
• Permanent / Full Time

Key points

• Support a purpose-driven business with an iconic history
• Full-time role, Brisbane location
• Generous not-for-profit tax-free benefits up to $18,550

Description

Are you ready to make a real impact? Join the Royal Flying Doctor Service (Queensland Section) as a Functional Analyst: Clinical Systems and help shape the future of healthcare for Queensland's rural and remote communities.

The Royal Flying Doctor Service (RFDS) is one of the world's largest and most respected aeromedical organisations. In Queensland, we deliver essential primary healthcare and emergency aeromedical services to more than 330,000 Australians each year—one person every two minutes Our commitment goes beyond emergency retrievals; we provide vital telehealth, mental health, oral health, and health promotion services, providing the finest care to the furthest corners.
The Royal Flying Doctor Service (Queensland Section) (RFDS) is looking for a highly experienced, self-motivated, and engaging individual to join the Digital and Technology team in the role of a Functional Analyst, internally known as the Clinical Systems Administrator.

The Clinical Systems Administrator will be collaborating with end-users, vendors and internal stakeholders to assist with the functional support of the RFDS business critical clinical systems.

In this role, your key responsibilities will include:

• Assist with configuration and refinement of system functionality to align with revised business processes
• Liaise with SME's, technical teams, and the vendor to resolve functional queries and support delivery outcomes
• Provide input into new system features and how that can be embedded to improve our system functionality
• Translate functional changes into meaningful guidance for end-users
• Support the peer review of all changes, and follow best practice guidelines to implement changes.

This is a permanent, full-time role based in Brisbane. There are two (2) positions available. Digital & Technology offers hybrid working arrangements with a mixture of home and office work, as well as regular team days.

Who are we looking for?

• A skilled communicator and collaborator, able to engage with diverse stakeholders
• Complex problem-solving skills and ability to explain technical issues and solutions in simple easy to understand language
• 5+ years of experience implementing and supporting clinical or other business systems
• Proficient in supporting clinical systems SQL databases and industry-standard messaging technologies (Preferred)
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience

Why Join the RFDS (Queensland Section)

At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland. As an RFDS team member, you will take pride in knowing that your hard work is instrumental in supporting our operational, corporate and support services teams. By joining the RFDS, you will:

• Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
• Enjoy hybrid working arrangements
• Be remunerated with a highly competitive salary + super
• Have access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Receive FREE Parking
• Enjoy a comprehensive orientation program, including an on-site aeromedical base tour
• Access to our Employee Assistance Program, including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Novated leasing available
• Access to a full allocation of a newly launched uniform range at no cost
• Access to our newly launched Fitness Passport (for staff and family members)

Interested?

Apply Now If you have any questions, please do not hesitate to contact RFDS Talent Acquisition on or

This role will close on the 29th of August 2025; however, shortlisting will begin before this date. Please do not delay in applying

Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

There will be a mandatory requirement to undergo a criminal history check and maintain a driver's licence. There may be a requirement to undergo a pre-employment medical assessment.
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