Product Support Engineer

1 week ago

Central Coast Council, Australia GE Transport Full time

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?

  1. Permanent full-time position with competitive remuneration
  2. Rewards & Recognition Program
  3. Discounted health insurance with Medibank
  4. Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
  5. Novated leasing options
  6. Access to our Employee Assistance Program

Who will you be working with? This role reports to the Service Support Manager. You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

Where is the position located? This is a full-time role based in Fountaindale (NSW).

What will your typical day look like?

  1. Configure the system as appropriate to operate according to agreed customer requirements
  2. Perform testing / verification of system operation and performance for configured systems
  3. Work with services team to ensure successful deployment of new systems
  4. Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements
  5. Support firmware, software and configuration updates to ensure the system operates as required
  6. Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required
  7. Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes
  8. Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

What you bring to the role?

  1. Experience with Linux administration, Microsoft Server, IIS and SQL Server
  2. Coding exposure to C, C++, Python, Java, HTML or similar
  3. Sound knowledge of current network and communications technology
  4. Ability to read and interpret electrical wiring diagrams
  5. Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues
  6. Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives
  7. Excellent oral and written communication skills, with a high level of attention to detail
  8. Customer service focused, with a strong work ethic and ability to work unsupervised
  9. Good interpersonal and teamwork skills and ability to develop effective customer relationships
  10. Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation
  11. Tertiary degree in IT, software or computer engineering (or equivalent experience)
  12. Experience in an engineering, IT, communications / networking technology, or other technical position
  13. Industry experience in a mining environment or with mobile fleet equipment
  14. Experience with the use of helpdesk / ticketing applications

Other Requirements:

  1. Flexible work hours to accommodate varying time zones
  2. Occasional travel (including international regions)
  3. A current driver's license is required
  4. On call availability (if required)

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us

Want to move the world? Want to innovate and bring that innovation to life?

At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours

Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers' toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network.

Our employees are the architects of the future. Where will you be tomorrow?

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