Customer Service Advisor, Richlands

2 weeks ago

Brisbane, Queensland, Australia Scania Australia Full time

Join to apply for the Customer Service Advisor, Richlands role at Scania Australia

Role Summary

Scania Richlands is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customers.

Job Responsibilities

You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.

As the face of Scania, you will:

  • Be first point of contact, welcoming our customers
  • Checking in their vehicles
  • Making service & repair bookings via email, in person, phone & by customer portal using the latest Scania software
  • Updating customers - great communication skills
  • Invoicing of completed work orders
  • Return keys to customer
  • Booking courtesy cars
  • General administrative duties
  • Planner experience required but not essential (training is provided)
  • Accuracy with data entry

Who You Are

  • Your excellent communication and interpersonal skills will help you to drive positive business outcomes
  • Strong verbal and written communication skills along with good computer skills
  • Effective problem solving, negotiating and influencing skills
  • Strong abilities in time management, organisation and administration
  • Ability to think on your feet and show initiative

What We Can Offer You

  • Potential to earn monthly bonus
  • Paid Parental Leave benefits
  • Salary packaging and corporate benefits
  • A company that is enjoying record growth
  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

"Apply now" and submit your CV.

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Motor Vehicle Manufacturing

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