Head of National Assessing Operations

Overview

Head of National Assessing Operations at Auto & General Australia. The role is accountable for designing the assessing control model and delivering national services including technical training and event management.

Responsibilities

• Design the Motor Assessing control systems to maximise performance, support scalability and address root causes identified.
• Deliver against the Motor Assessing Operational Expense Plan.
• Maintain control and effectiveness of assessing partnerships through support and ongoing oversight to ensure delivery against A&G control system.
• Maintain effectiveness of Solera contract and relationship, with a focus on driving improvements and root cause system enhancements.
• Design and deliver assessing control for event management.
• Ensure compliance with relevant legislative and regulatory requirements including industry codes.
• Design and deliver technical training and provision of toolkits to support ongoing capability build.
• Maintain strong engagement across all levels of the leadership team from frontline leaders to the executive team.
• Identify opportunities for continuous improvement (people, process & technology).
• Drive improved productivity and capability of the workforce across the business function.

People Leadership

• Commercial Acumen – Our leaders create an operational setting that delivers high growth and wealth creation opportunities.
• Manage Complexity – Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience.
• Execution Excellence – Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs.
• Develops People – Our leaders develop, foster and embed new and successful capabilities to create sustainable growth.
• Engages our People – Our leaders explain the why on our unique culture and clearly link each team member's actions to the company's success.
• Drives Our Aspirations Culture – Our leaders embed a High Performance with High Integrity culture with accountability and transparency.

Business Function

• Contribution to the development of the Motor Claims strategic plan.
• Design the Motor Assessing control systems to maximise performance, support scalability and address root cause of issues identified.
• Deliver against the Motor Assessing Operational Expense Plan.
• Maintain control and effectiveness of assessing partnerships through support and ongoing oversight to ensure delivery against A&G control system.
• Maintain effectiveness of Solera contract and relationship, with focus on driving improvements and root cause system enhancements.
• Design and delivery of assessing control for event management.
• Ensuring compliance with relevant legislative & regulatory requirements including industry codes.
• Design and deliver technical training and provision of toolkits to support ongoing capability build.
• Maintaining strong engagement across all levels of the leadership team from frontline leader to the executive team.
• Identifying opportunity for continuous improvement (people, process & technology).
• Drive improved productivity and capability of workforce across business function.

Qualifications & Experience

• Minimum 5 years Senior leadership experience, preferably within Financial Services, including multi-site management.
• Proven ability to understand customer feedback and address root cause by balancing CX, SX, EX and BX requirements.
• Excellent knowledge of Repair Methods (OEM & Thatcham/ Escribe) and AQA/Leakage measurement methodology.
• Demonstrated customer experience skills.
• Proven ability to lead and influence teams through transformational change, including interstate based business centres.
• Excellent relationship-building skills that engages stakeholders across the entire organisation.
• Experience in strategic planning, facilitation, liaison, time management and team organisation.
• Advanced reporting/analysis skills.
• Strong oral and written communication skills.
• Proven negotiation skills.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - volunteer days, an additional paid 'ME' day, paid parental leave and the option to purchase additional leave.
• Grow with us - learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community through volunteering, fundraising and donation opportunities.
• Take care of yourself - wellbeing resources, mental-health support and fitness discounts.
• Celebrate the wins - on-site events, family days and annual celebrations.
• Save money - discounts on insurance products and retailer partnerships across Australia.
• Rewards Gateway platform - access to employee rewards, peer recognition and discounts across 600+ retailers.

About Us

Auto & General (A&G) is a major motor and home insurer in Australia, providing products to safeguard a brighter future for customers and community. Our products include Car, Motorcycle, Home, Contents and Travel, delivered through Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance. We are committed to an inclusive culture.

• A note from Auto & General to recruitment agencies: Avoid unsolicited resumes; the company is not responsible for fees related to unsolicited resumes.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Insurance

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