Head of System

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Working within the Kanji IT Technical Services team, the head of network and systems operations is responsible for the technical services team within Kanji IT. This team is responsible for both the site reliability, as well as project work involved in uplifting our customer bases IT experience. Technical oversight for day-to-day business as usual operations, network and server deployment, management of on-premiss, data centre and cloud workloads, VOIP systems, deployment of new sites and continuous improvement of organisational security are all part of the scope of the role.

JOB RESPONSIBILITIES

Leadership & Team Management

Lead and mentor a multidisciplinary team of infrastructure engineers.

Schedule and prioritize tasks to meet operational and project deadlines using Jira and service tickets

Promote a culture of accountability, collaboration, and continuous improvement.

Mentor and nurture the team to uplift their skills and encourage technical and career growth

Operational Excellence

Ensure smooth execution of daily infrastructure processes and workflows.

Oversee break/fix activities and ensure timely resolution of technical issues.

Manage outages and coordinate incident response across teams.

Work with the team on operational fixes and workload

Strategic Planning

Collaborate with the CTO to plan infrastructure capacity and future growth.

Evaluate and implement new technologies to improve performance and efficiency.

Maintain alignment between infrastructure strategy and business objectives.

Manage relationships with external vendors and service providers.

Ensure SLAs are met and services are delivered to expected standards.

Act as a key point of contact for infrastructure-related escalations.

Maintain and enhance systems using technologies such as:

VMware and other virtualization platforms

SAN (Storage Area Networks)

Routing and Switching (Cisco, Juniper, etc.)

PowerShell and Bash scripting

Docker and container orchestration tools

Ensure systems are secure, resilient, and well-documented.

SKILLS/EXPERIENCE AND QUALIFICATIONS

8+ years of experience in infrastructure engineering or operations, with at least 3 years in a leadership role.

Strong technical background in networking, systems administration (Windows/Linux), and telephony (SIP).

Hands-on experience with VMware, SAN, routing/switching, scripting (PowerShell/Bash), and containerization (Docker).

Proven ability to manage complex projects, incidents, and vendor relationships.

Excellent communication, problem-solving, and organizational skills.

Familiarity with ITIL, DevOps, and SRE practices is highly desirable.

Desirable Skills (Nice to Have):

Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience.

Knowledge of containerization technologies (Docker, Kubernetes).

Familiarity with CI/CD pipelines.

Experience with network automation frameworks.

Relevant industry certifications (e.g., CCNA, CCNP, RHCE, MCSA/MCSE).

Successful candidate must:

Provide an up-to-date police background check

Attend a pre-employment medical check

Provide evidence of right to work in Australaia

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? Are you willing to undergo a pre-employment medical check?

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