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Field Engineer

1 month ago

Perth, Western Australia Goodyear & Dunlop Tyres (Australia) Pty Ltd Australia Full time

Direct message the job poster from Goodyear & Dunlop Tyres (Australia) Pty Ltd Australia

Senior Talent Acquisition Specialist at The Goodyear Tire & Rubber Company

Primary Purpose of the Position:

As Off-the-Road Technical Support Manager, you will apply technical/business skills related to off-the-road (OTR) tires to continue to improve Goodyear OTR products and support our customers to achieve the lowest cost of ownership. You will encourage the growth of the global Field Engineering team's core service competency.

Primary Responsibilities:

  • You will work with the Field Sales team to ensure the right tire is being applied to maximize product performance and minimize warranty risk (i.e., match product features and benefits with customers' needs).
  • You will represent the eyes and ears of the Field team as the conduit to the Development Engineers to quickly respond to field issues or changes for continuous improvement. Report on all priority P-number development builds delivered to customers in your region, emphasizing large haulage tires.
  • You will aid in the performance reporting and overall continuous improvement effort of the large haulage tires program. Be prepared to travel globally to aid in the expansion/development of Global Sales and Support team.
  • You will use and experience in using the OTR warranty database to submit claims, approve claims and track trends in the product performance.

Job Requirements:

  • You have a bachelor's degree.
  • You have 5 or more years of experience in the tire industry or OTR (experience could be in service, production, quality and technical areas related to tires).
  • You have a thorough knowledge of tire applications and proper placement.
  • You have successfully worked with dealers/end-users on a face-to-face basis, listening to, evaluating, and helping to solve customer needs.
  • You have a history of working with cross-functional groups and influencing others to positive action without direct control.
Seniority Level
  • Associate
Employment Type
  • Full-time
Job Function
  • Engineering, Manufacturing, and Other
Industries
  • Automation Machinery Manufacturing, Mining, and Truck Transportation
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