Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia CSR Limited Full time

Join to apply for the Customer Service Representative role at CSR Limited.

Woven Image is seeking a proactive and personable Customer Service Representative to join our friendly customer service and samples team. You'll be the first point of contact for our clients, supporting bespoke, made-to-order products that make a real impact in the design and built environment. This is a full-time position based in Sydney, with flexible work arrangements and a supportive team culture.

In This Role, You Will
  • Deliver exceptional service by phone and email to both internal and external customers
  • Accurately process and manage complex sales orders, pricing, and delivery coordination
  • Track and follow up on deliveries and liaise with internal teams to ensure customer satisfaction
  • Support the Credit Controller with payments, pro-forma invoicing, and account management
  • Apply attention to detail to daily reporting, stock coordination, and CRM data entry
  • Build strong relationships with key internal stakeholders, including the Sales and Warehouse teams
  • Assist with periodic stocktaking and participate in continuous improvement initiatives
What You Bring To The Role
  • At least 2 years of experience in a customer service or order-processing environment
  • A confident communicator with a naturally helpful, solutions-focused mindset
  • Strong working knowledge of Microsoft Office (especially Outlook, Excel, SharePoint)
  • Previous experience with Microsoft Dynamics (Business Central) and CRM platforms highly regarded
  • Ability to work well in a collaborative team, with strong attention to detail and multitasking ability
  • Experience in a product-based or manufacturing setting is desirable but not essential
What We Offer
  • A warm, collaborative culture within a team of 6 who enjoy working together and supporting one another
  • Exposure to complex, design-led projects and a unique product portfolio
  • Career development through product training and technical support mentoring
  • On-site parking and beautiful office surroundings
  • Contribute to process improvements

We Strive To Support Your Professional And Personal Growth. Here Are Some Of The Perks You'll Enjoy As Part Of The CSR Team

  • Attractive salary and benefits, including access to exclusive discounts and offers
  • Supportive and collaborative culture that fosters innovation and inclusion
  • Care and wellbeing offer includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How To Apply

Ready to join a design-forward business that values accuracy, initiative, and customer connection? Click Apply Now and submit your CV and brief cover letter outlining your relevant experience.

We look forward to hearing from you

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Wholesale Building Materials

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