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Retail Consultant

4 weeks ago

Sydney, New South Wales, Australia L'Oréal Full time
Retail Consultant | Aesop Sydney Flagship | Full Time

For over 35 years, Aesop has cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our skin care approach uses meticulous attention to detail, using only efficacious ingredients to create formulations which stir the self and senses. The recruitment process mirrors this approach, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We strive to balance people, planet and profit and are a certified B Corp, committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We Are Looking For
  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • History of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication and problem-solving skills
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)

This is a Full time position and it operates an on-site working pattern.

Working hours
  • Tuesday 11.00am - 7.30pm
  • Wednesday 10.00am - 6.00pm
  • Thursday 9.00am - 5.00pm
  • Friday 9.00am - 5.45pm
  • Saturday 11.00am - 7.30pm
  • 38 hours per week
What's On Offer
  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal and business performance
  • Options to aid development, including complimentary access to LinkedIn Learning and in-house training
  • Product and core skills training and study support opportunities
  • Access to employee assistance programmes, Headspace mindfulness app and summer wellness leave options

Luxe In the L'Oréal Luxe Division we create the very best of luxury beauty. Our division has an unrivalled portfolio of brands and an experienced team to meet the endless demands of luxury consumers around the world.

Aesop's approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The recruitment process seeks out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

About L'Oréal Groupe, Australia and New Zealand

The L'Oréal Groupe in Australia & New Zealand supports flexible work arrangements; adjustments can be made in our recruitment process or employment. If you require any accommodations, please email to speak with our Talent Acquisition representative.

We are an equal opportunity employer and encourage applications from all backgrounds. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners and Custodians of the lands on which we work and pays respects to their Elders past, present and emerging.

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