Senior Program Manager, Transportation Services

Job ID: 2912568 | Amazon Commercial Services Pty Ltd

Amazon is seeking a results-driven Senior Program Manager who will work across our fast-growing Transportation Services business to determine the needs, goals, and execution plans to create a world-class middle mile logistics network in Australia.

This leader will be a self-starter, comfortable with ambiguity, able to think strategically (while paying careful attention to detail), and enjoy working in an ever-growing, progressive and data-intensive operations environment. The ideal candidate will be a natural self-starter who is comfortable supporting both daily operational activities and large, complex and cross-functional projects. This person will have a curious mindset, solid analytical abilities, as well as superior written and verbal communication skills.

This is an exciting opportunity to join a high-powered dynamic team shaping the transportation program management in our buildings to improve and enhance the Amazon Transportation Service Network.

An ideal candidate has a background in transportation operations/asset management and has excellent program management skills. You'll have the ability to mentor people; analyze data and make sound recommendations in an often-ambiguous environment. One of the main responsibilities in this role is to optimize and improve processes; while analyzing and eliminating the root cause of defects within the current systems; provide insight on network efficiency and transportation planning. This job will require exceptional communication skills and the ability to influence change at a local (facility) and global level.

Key Job Responsibilities:

1. The role demands strategic oversight of Amazon's owned trailer fleet across the transportation network. This includes developing comprehensive implementation plans for trailer deployment, establishing standard operating procedures, and ensuring seamless integration into existing operations. The position requires coordination with multiple stakeholders to optimize trailer utilization, maintain proper asset tracking, and ensure regulatory compliance. Success in this area requires strong project management skills, a deep understanding of transportation operations, and the ability to drive large-scale initiatives across complex networks.
2. This responsibility encompasses the complete lifecycle management of the trailer fleet, from acquisition to retirement. It involves designing and implementing preventive maintenance programs, managing relationships with service providers, and optimizing maintenance costs while ensuring maximum uptime. The role requires developing comprehensive maintenance schedules, tracking repair histories, and implementing quality control measures. Additionally, it includes creating emergency response protocols for breakdown situations and establishing performance metrics for maintenance operations to ensure optimal fleet health and longevity.
3. Network Optimization responsibilities for strategically designing, analyzing, and continuously improving the transportation network's efficiency and performance. Combines analytical expertise with operational knowledge to optimize linehaul routes, enhance cross-dock operations, reduce transportation costs, and maximize asset utilization running network modeling, capacity planning, implementing technology solutions, developing performance metrics, and collaborating with cross-functional teams to drive operational excellence. Ability to translate complex data into actionable insights that support business growth while maintaining service quality and cost-effectiveness across the middle mile network.
4. Managing the containerization program requires overseeing the entire container fleet operation, including inventory management, movement coordination, and maintenance oversight. This involves optimizing container utilization, implementing tracking systems, and ensuring efficient distribution across the network. The role demands careful attention to container conditions, maintenance schedules, and inventory levels to maintain operational efficiency.
5. Overseeing the GPS enablement initiative involves implementing and managing tracking systems across all freight assets. This includes selecting appropriate GPS solutions, establishing monitoring protocols, and ensuring system integration with existing platforms. The role requires coordinating with technology providers, training staff, and maintaining both hardware and software components to ensure reliable asset tracking.
6. Drive and roll out the tech initiatives for step changes in the middle mile transportation network.
7. Readiness for travel primarily within Australia.
8. Work in partnership with ATS Senior leadership to identify operational scale, global parity, and growth opportunities and develop business plans for the Amazon Emerging Markets.

- 5+ years of program or project management experience,
- Experience working cross-functionally with tech and non-tech teams,
- Significant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation, or manufacturing industry,
- Strong leadership skills with employee and performance management experience; including data analytics and data-driven decision-making skills,
- Experience with performance metrics and process improvement and lean techniques,
- High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations,
- Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion,
- Strong verbal and written communication skills - ability to communicate effectively with senior management, tech teams, and international stakeholders,
- Experience defining program requirements and using data and metrics to determine improvements.

- Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
- Experience managing, analyzing, and communicating project results to senior leadership,
- Experience in Six Sigma/ Lean analytical techniques,
- Experience in supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.

For Middle Mile Transportation Management, the Amazon Transportation Services (ATS) team is a comprehensive unit that manages all aspects of network transportation execution and optimization. Supported by different experts across Network Operations, Carrier Relations, and Program Management, the team operates through interconnected groups focusing on middle mile transportation operational areas. The Program Management drives strategic initiatives and change management, supported by a dedicated Network Optimization Team that focuses on efficiency improvements and cost reduction strategies. This integrated structure is supported by specialized functions in technology, compliance, finance, and quality assurance, all working collaboratively to ensure service excellence, cost optimization, and continuous improvement across the middle mile transportation network.