Salesforce Implementation
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FYI is a product-led SaaS company, seeking a Technical Support Specialist to deliver exceptional support experiences by investigating, troubleshooting and resolving issues across the FYI platform. You will work with Support, Product and Engineering to identify root causes and contribute to ongoing improvements that reduce repeat issues and elevate client satisfaction.
You’ll engage in onboarding, feature releases and platform adoption, coordinating with cross-functional teams to ensure clear
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