Customer Service Officer

3 weeks ago

Brisbane, Queensland, Australia Public Sector People Full time

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Public Sector People is recruiting for Multiple Customer Service Officers on behalf of a Local Government Department. This role is a temporary position with potential for extension. The Customer Service team is continually striving to improve its services to the community and to assist other service units to improve service delivery in a fast-paced, customer focused environment.

About The Role

As a Customer Service Officer, you will respond accurately to inbound customer inquiries and promptly address issues, questions and complaints with the goal of first point of call resolution. Your responsibilities include processing applications, compiling requests for action by other departments, handling financial transactions and fluently navigating internal systems.

Benefits Of The Role

  • 4-Month Contract + Likely Extension
  • Logan, QLD
  • $39.00 per hour + Super
  • 38 hours per week
  • No Weekend Work - Monday to Friday – Rostered between 8am-5pm

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries and address issues effectively.
  • Process applications, compile requests for action by relevant departments, and manage financial transactions.
  • Ensure adherence to client's policies, procedures, and service standards while supporting continual improvement initiatives.

About You
  • Previous Government experience in Local, State or Federal Government desirable but not required
  • Ability to quickly and accurately navigate multiple systems
  • Ability to process high work volumes with a high degree of accuracy
  • Well-developed interpersonal and written communication skills with a focus on the provision of quality customer service.

**** PLEASE APPLY WITH YOUR CV IN "WORD" FORMAT ****
  • Proposed Timeline ***
  • Start date 19th of May
  • Interviews Conducted ASAP
  • CVs will be reviewed ASAP
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeTemporary
Job function
  • Job functionGeneral Business, Administrative, and Customer Service
  • IndustriesArchitecture and Planning, Government Administration, and Government Relations Services

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