Support Analyst

4 weeks ago

Brisbane, Queensland, Australia TechnologyOne Full time
Overview

Support Analyst - System Administration role at TechnologyOne. This position is based in Brisbane and focuses on delivering high-quality customer support and driving positive outcomes post-onboarding.

What you'll be doing

In this role, you will be at the centre of customer support delivery, working closely with colleagues and resolver groups to drive positive outcomes. You'll act as the voice of the customer, ensuring satisfaction and continuous improvement.

  • Act as the primary contact for customers, providing software support and guidance
  • Conduct effective case management to resolve concerns and improve overall customer satisfaction
  • Develop and promote self-service capability through knowledge base articles and customer community contributions
  • Ensure complex or unusual support requests are resolved or escalated effectively, following established processes
  • Maintain compliance with internal policies, work health and safety requirements, and proactively suggest improvements to systems, processes, and support delivery
Your talents
  • Proven experience in delivering customer support within a software or technology environment
  • Experience in case management, problem solving, and customer advocacy
  • Expertise in stakeholder management, with the ability to communicate and negotiate effectively across all levels
  • Broad understanding of corporate processes, service delivery, and escalation management
  • Highly developed communication skills, both written and verbal, with strong English proficiency (equivalent to IELTS Band 9)
  • Strong analytical skills, time management, and the ability to prioritise tasks effectively
  • Knowledge of TechnologyOne's products (advantageous)
Why join us

TechnologyOne is an Equal Opportunity Employer that values diversity and an inclusive workplace. We encourage applications from candidates who meet several of the requirements, and not all. We offer recognition through talent mapping and career progression, competitive salaries, and a supportive environment. Our core values foster creativity, innovation, and entrepreneurial spirit. Life at TechnologyOne includes a range of benefits and opportunities for professional development.

Benefits
  • Competitive remuneration package
  • Industry leading employee share plan
  • Salary packaging options
  • Flexible hours and family-friendly policies
  • Free gym membership or onsite gym access
  • Additional volunteering leave
  • Free breakfast and coffee on-site
  • Free LinkedIn Learning for TechnologyOne employees
  • Defined career framework and clear progression paths
About TechnologyOne

TechnologyOne (ASX: TNE) is Australia's largest enterprise software company with locations across six countries. We provide a global SaaS ERP solution used by over 1,200 organizations, delivering an easy-to-use, integrated enterprise SaaS platform.


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