Payment Operations Specialist

2 days ago

Brighton, Tasmania, Australia motorway Full-time $46,000 - $61,000 Contract

Payment Operations Specialist at motorway

About the role Motorway is looking for a committed professional to become part of their Payments team based in Brighton. This part-time opportunity has been specifically structured for individuals seeking work-life balance, featuring consistent working hours from 10:00 AM to 2:30 PM throughout the standard Monday to Friday workweek. The role centers on ensuring smooth financial transactions between the company, automotive dealers, and private vehicle sellers. You will serve as a critical link in maintaining payment integrity while delivering exceptional service to all stakeholders involved in the transaction process. This position offers an excellent opportunity to contribute meaningfully to a growing automotive marketplace while maintaining flexibility for personal commitments.

Key facts

  • Location: Brighton
  • Engagement: Part-time
  • Team: Payments
  • Working Hours: 10:00 AM to 2:30 PM, Monday through Friday

What you'll do

  • Investigate and resolve payment-related concerns raised by automotive dealers and individual vehicle sellers, ensuring satisfactory outcomes for all parties involved.
  • Oversee the complete payment lifecycle from initiation through completion, maintaining rigorous standards for security, precision, and timely processing.
  • Handle incoming support tickets with professionalism, delivering prompt and thorough responses to all payment-related inquiries and concerns.
  • Execute work orders accurately, authorize financial transactions, and maintain comprehensive records of all payment activities and decisions.
  • Support the maintenance of payment compliance frameworks and uphold security protocols in accordance with industry standards and company policies.
  • Compile and generate detailed reports on payment workflows, contributing valuable insights that enable data-informed business decisions.
  • Collaborate with cross-functional teams to identify and address systemic payment issues before they impact customers.
  • Escalate complex payment disputes appropriately while maintaining clear communication with affected parties throughout the resolution process.
  • Participate in regular team meetings to share knowledge, discuss emerging challenges, and contribute to process improvement initiatives.
  • Monitor payment system performance and flag any anomalies or potential security concerns to appropriate team members.
  • Assist with reconciliation activities to ensure all financial records align accurately with transaction histories.
  • Support the onboarding of new dealers by guiding them through payment setup procedures and answering their financial questions.

Requirements

  • Demonstrated background in customer service roles with a genuine commitment to assisting others and resolving their concerns effectively.
  • Outstanding communication abilities across multiple channels including telephone conversations, written correspondence, and live chat interactions.
  • Exceptional attention to detail with consistent accuracy when performing administrative and financial tasks.
  • Established track record of solving problems independently while operating in dynamic, fast-moving work environments.
  • Capacity to adjust quickly to shifting priorities while contributing positively to collaborative team efforts.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously without compromising quality.
  • Professional demeanor when handling sensitive financial information and maintaining confidentiality standards.
  • Basic proficiency with standard office software and willingness to learn specialized payment platforms.
  • Reliability and punctuality, with commitment to the established part-time schedule.
  • Ability to remain calm and solution-focused when dealing with frustrated customers or complex payment scenarios.

Nice to have

  • Previous experience working directly with payment processing platforms, conducting financial reconciliation activities, or participating in risk management functions.
  • Background in explaining intricate financial concepts and procedures to customers in accessible, straightforward language.
  • Familiarity with automotive industry transactions or marketplace business models.
  • Experience with fraud detection or payment security protocols.
  • Knowledge of regulatory requirements affecting payment processing in the United Kingdom.
  • Prior work in fintech environments or with digital payment solutions.

Skills & tools

  • Payment processing systems and platforms
  • Financial reconciliation methodologies
  • Risk management frameworks
  • Customer support ticketing software and CRM systems
  • Microsoft Office Suite or equi