Solution Architect
3 weeks ago
I'm working with a large Federal Government department to find aContact Centre Solution Architect.
This position can be based in Canberra, Brisbane, Melbourne, Sydney or Adelaide.
This is an initial 12 month contract with 2 x 12 month extension options, requiring Australian citizenship with the ability to obtain a baseline clearance.
The ideal canddiate will have:
- Experience in large-scale contact centre transitions from on-premises to Contact Centre as a Service (CCaaS) or Platform as a Service (PaaS).
- Expertise in Genesys Engage, Verint, Nuance Voice Biometrics – our key technologies in the existing or target landscape
- Demonstrated experience in either a government agency and/or large organisations that have delivered large scale ICT project outcomes and specific experience in a contact centre transformation project.
- Understanding of ISM, iRAP, and compliance in contact centres
- SME input for solution shortlisting and evaluation
- Knowledge of Gen AI capabilities as well as recent experience with a contact centre transformational project.
- Expertise with Integration (Identity, Access, Security, Logging, Monitoring) and Infrastructure integration (WAN, PSTN, SIP, gateways, cloud models)
Be an Australian citizen
Havethe ability to obtain a baseline clearance (or currently hold a clearance)
If this position sounds of interest to you, please APPLY NOW For more information, please contact Aimee Goff on 02 6113 7520 or via email on aimee.goff @igniteco .com
Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.#J-18808-Ljbffr
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