Service Support Coordinator

3 weeks ago

Central Coast Council, Australia The Benevolent Society Full time
  • Brand new Full Time position based on Darkinjung Country in Gosford
  • $73,000 - $79,000 + Super + Salary Packaging
  • Flexible, Friendly organisation

Our Organisation
The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About The Role
The Service Support Coordinator (SSC) plays a key role in supporting the delivery of multiple programs, including Communities for Children (CfC), Family Connect and Support (FCS), and our Targeted Earlier Intervention (TEI) programs. This role provides high-level administrative, financial, stakeholder engagement, and operational support to ensure services run smoothly, are well-documented, and meet compliance, invoicing, and reporting requirements.

A key focus of this role is supporting data collection, analysis, and remediation efforts to ensure accuracy, consistency, and meaningful insights that drive service improvement. The SSC will play an active role in identifying gaps, streamlining data processes, and enhancing data proficiency across the team.

As an SSC, you will support invoicing, financial reconciliation, and payment processing for services provided. You will coordinate scheduling, logistics, and reporting for meetings, training, and program activities. Additionally, you will maintain accurate records and databases to support data-driven decision-making. Assisting in the onboarding and training of new staff and volunteers is also part of your responsibilities. Acting as a key liaison between internal teams, funding bodies, and partner organizations, you will ensure all activities align with organizational policies, procedures, and compliance requirements.

Duties

  • Provide administrative, financial, and coordination support to service teams, ensuring operational efficiency across multiple programs (CfC, FCS & TEI).
  • Engage with internal and external stakeholders to facilitate collaboration and service delivery.
  • Manage documentation, reporting, and compliance processes to meet funding and regulatory requirements.
  • Support data collection, analysis, and remediation efforts, ensuring data integrity and identifying opportunities to improve data proficiency across the team.
  • Identify trends and gaps in data to inform continuous service improvement and decision-making.

Our Benefits
We support people to live their best life. That includes you, our employee. A 'best life' is unique to everyone and can change as life changes:

  • Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
  • Motor Vehicle Packaging Options –to suit your lifestyle.
  • Work/Life Balance-Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
  • Recognition and Reward -Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
  • Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
  • Professional Development -We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
  • Our Reconciliation Commitment –Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development.

Skills And Requirements

  • Essential: Strong administrative, financial, and organisational skills.
  • Experience in stakeholder engagement, working with government agencies, service providers, or community organisations.
  • Ability to analyse data and provide insights to improve service delivery and compliance using your strong attention to detail and problem-solving skills.
  • Experience in invoicing, financial processing, and reconciliation within a service-based environment.
  • Excellent communication skills, both written and verbal along with the ability to prioritise tasks and work under pressure.
  • It would also be desirable if you have experience in the community services, not-for-profit, or government sectors and the associated compliance, funding and reporting requirements.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Interested? Apply online today
Please submit your current CV and cover letter outlining your suitability and interest in the role.
Contact Kylie on 0401 673 632 for a friendly, confidential discussion.
Click here for Position Profile

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