Manager, Customer Success

1 week ago

Sydney, New South Wales, Australia Buscojobs Full time

2010 Surry Hills, New South Wales Ideagen

Posted 1 day ago

Job Description

Customer Success Director - Sydney

About Us:

Ideagen is the invisible force behind many everyday safety and quality assurance solutions, supporting industries like aviation, food safety, and healthcare worldwide. We have offices across the globe, including in America, Australia, Malaysia, and India.

Location: Australia

Function: Customer Success

Department: Customer

Working Pattern: Hybrid

Benefits: Benefits and Rewards

DEI: DEI Strategy Launch

Salary: To be discussed at the next stage of the process. Feel free to reach out with questions.

The Customer Success Director leads customer success strategy by using data to set goals and develop customer-focused initiatives. Responsibilities include managing top-tier accounts, mentoring team members, and fostering a positive team culture. The director acts as a bridge between customers and product teams, ensuring customer feedback informs product improvements. They track key performance metrics, report results, and continuously refine strategies to enhance customer value and reduce churn, supporting both customer and company growth.

Responsibilities:Strategic Leadership
  • Define and drive vision, goals, and roadmaps for customer success initiatives.
  • Use customer data and performance metrics to identify trends, risks, and growth opportunities.
  • Design and implement scalable customer success programs, onboarding, and retention strategies.
Team Development & Coaching
  • Mentor and support team members through coaching, feedback, and skill development.
  • Collaborate with leadership to foster a high-performing, motivated, and collaborative team culture.
Customer Advocacy
  • Represent the voice of the customer, ensuring their needs and feedback inform product and service improvements.
  • Partner with cross-functional teams to align customer success efforts with broader business objectives.
Skills and Experience:
  • Strategic Leadership: Develop and execute customer success strategies aligned with business goals, fostering cross-functional collaboration and team alignment.
  • Data-Driven Decision Making: Translate complex customer data into actionable insights using health scores and data visualization to guide strategic planning.
  • Project Management: Lead customer success initiatives with precision, ensuring timely delivery, budget adherence, and optimal resource utilization.
  • Sales & Marketing Alignment: Integrate customer success with sales and marketing efforts to boost product adoption, renewals, and upsell opportunities.
  • Technology Enablement: Utilize CRM platforms and analytics tools to streamline operations and enhance customer engagement.
About Ideagen

Ideagen supports safety and quality across industries like aviation, healthcare, and food safety worldwide. We are committed to creating a diverse and inclusive environment and welcome applications from all qualified candidates.

Next Steps

If your application meets the requirements, our Talent Acquisition team will contact you to guide you through the next steps. Please inform us if you require reasonable adjustments during the process. We value work-life balance and encourage flexible working arrangements. Enhance your career and contribute to making the world a safer place

#LI-Hybrid #LI-Fulltime

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