Content Operations Specialist

1 week ago

Sydney, New South Wales, Australia BritBox Full time
Content Operations Specialist

Job Title: Content Operations Specialist

Department: Delivery and Business Operations

Division: BritBox

Work pattern: Hybrid

Location: Sydney, Australia

Reports to: Director of Operations, Britbox

About Us

Welcome to BritBox, the go-to streaming destination for the best of British entertainment.

Born of the BBC, we bring authentic British stories to audiences all around the world. Since our launch in 2017, our fans have fueled our growth to seven markets, including North America, Australia, and the Nordics. We're a small but mighty streamer that punches above its weight—we're on every major distribution platform and even among the bright lights of Times Square

At BritBox, we offer an unparalleled streaming collection of new and iconic mysteries, dramas, comedies and more. Our careful selection of thoughtfully crafted character-driven stories, brimming with trademark British wit and irresistible charm have helped us attract loyal fans all over the world.

Now, here's where you come in: this is your chance to be a part of something big. If you're passionate about entertainment, thrive in a fast-paced environment with a high performing yet supportive culture, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.

Job Purpose

This role is responsible for the end-to-end management of content for BritBox Australia across all platforms. The Content Operations Specialist takes ownership of scheduling, metadata management, asset delivery, quality assurance, and troubleshooting to ensure a seamless content experience for subscribers.

The role requires direct collaboration with multiple teams including Britbox AU Content and Editorial, Global Content Operations, BBC Studios Branded Services, as well as global product and creative teams to ensure the timely and accurate publication of all content, maintaining the highest standards of operational excellence.

Responsibilities

  • Utilise BritBox's scheduling software to manage and accurately maintain the content calendar and metadata for BritBox Australia across all platforms and devices.
  • Monitor and track the timely delivery of video, captions, metadata, and imagery assets to ensure all content is ready for publication.
  • Conduct platform-wide content checks to ensure that assets meet technical specifications and are displayed correctly across devices.
  • Act as a first responder for troubleshooting technical issues, on-platform errors, and escalate where necessary.
  • Ensure content compliance with licensing agreements and manage takedowns or updates for expiring assets.
  • Work closely with Content & Editorial Manager and the Senior Content Coordinator to execute content strategy.
  • Coordinate with Editorial, Creative, Compliance and Marketing teams to ensure alignment on content delivery timelines.
  • Assist in streamlining workflows and identifying opportunities to optimise tools and processes.
  • Support the team with ad hoc requests.

Key Skills and Experience

  • Prior experience in on-demand and/or linear television, OTT platform (or similar platforms) operations, content scheduling, or metadata management.
  • Knowledge of video encoding formats, DRM (Digital Rights Management), and CMS workflows is preferred.
  • Experience of working internationally is preferred.
  • Proficiency with tools such as Microsoft Office Suite (Excel, Outlook, Word), Airtable, Google Docs, Jira, and project management platforms (e.g., Trello, Asana)
  • Strong attention to detail.
  • Ability to manage multiple stakeholders and deadlines.
  • Excellent communication skills, with the ability to articulate technical issues to non-technical stakeholders.
  • Highly organised, with excellent time-management skills and the ability to thrive in a fast-paced environment.
  • Adaptable problem-solver capable of addressing critical issues under pressure.
  • Proactive and collaborative, with a willingness to support team objectives and improve processes.
  • Familiarity with British TV and film programming.
  • Comfortable working operationally with various technology and devices.

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.

Our Values

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.

  • People first
  • Ready for anything
  • Big on brilliance
  • Creative & curious

Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.

We are proud of our values and seek to hire people who resonate with them.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Administrative
  • Industries
  • Broadcast Media Production and Distribution
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