Oncourse Operator

Join to apply for the Oncourse Operator - NSW role at Tabcorp.

What you'll do:

The Oncourse Operator is a customer service role responsible for delivering an exceptional experience by providing an accurate, efficient and friendly betting and information service to all customers. You will be on site at the tracks and be part of the racing action, helping to create seamless customer experiences.

• Place bets and provide information for all Racing and Sports products (some products include fixed odds options).
• Assist customers with using our new App.
• Provide prompt, efficient and friendly service to all customers.
• Provide general information such as scratchings, track conditions, events and bet types.
• Comply with regulations and maintain confidentiality.
• Ensure accurate cash control and be security minded.
• Assist with training as required.

Note: Roles at Tabcorp require checks prior to joining for regulatory, security or safety and you must be at least 18 years of age and have a current driver's licence/own motor vehicle.

• Position would require availability of approx. 2-3 shifts per month. Rostering is dictated by a racing calendar and will vary.

• Customer service experience and a client-centric mentality with the ability to build customer loyalty.
• Ability to work independently/unsupervised.
• Strong tech/smartphones knowledge to assist customers with our new app.
• Aptitude to problem solve by translating and interpreting information.
• Ability to quickly comprehend and translate information to assist customers placing a bet.
• High level of attention to detail and accuracy.
• Cash handling experience highly regarded.

• Access to our health and wellbeing app and Employee Assistance Program.
• Monthly employee social activities, competitions, awards and free tickets to events.
• Access to digital learning modules for continuous upskilling.
• Ongoing commitment to DE&I through leading policies & initiatives.

We're Australia's leading gambling entertainment company. Our 3,000+ strong team is diverse and drives homegrown brands; TAB, Sky Racing and MAX. Tabcorp is listed on the ASX and is committed to creating an inclusive workplace where all our people feel valued.

If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Entertainment Providers

Tabcorp is committed to equal employment opportunity. Referrals increase your chances of interviewing at Tabcorp.