Contact Centre Consultant

Overview

Join to apply for the Contact Centre Consultant role at Bank Australia. Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks. Are you passionate about helping people and looking to kickstart your career in banking? Join our vibrant Contact Centre teams in either Collingwood, Vic or Brisbane locations - where purpose meets opportunity. This role will enable you to learn and develop within a values-based organisation, while gaining valuable knowledge and experience in the banking and financial services industry. We'll support you every step of the way with regular coaching and development – to ensure you are set up for success from day one.

What you will be doing

• Manage customer queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner
  
• Provide exceptional service to customers, often being a first point of contact for queries
  
• Support customers' everyday banking needs via inbound calls, online chat, email and social media
  
• Identify opportunities to assist customers with the bank's range of products and services
  
• Contribute to the development and continuous improvement of our customers' experience.
  

What you will bring

• A solid track record of exceptional customer service
  
• Confidence in building strong relationships with customers
  
• Well-developed written, verbal and interpersonal skills
  
• The ability to determine priorities and follow processes
  
• Proven ability to work effectively under pressure, multitask and problem solve
  
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.
  

Benefits

• Flexible working options, competitive salary and 13% super
  
• Access to a range of wellbeing benefits to support physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations and subsidised gym memberships
  
• Support with paid parental leave, volunteering, gender affirmation and family violence leave
  
• Additional five days of bonus annual leave each year
  
• Career growth through a 12+ month capability curriculum, study assistance, acting in higher duties and the shared purpose program to experience other functions across the bank
  
• Inclusive culture and a diverse workforce reflecting the Australian community, staff engagement activities and opportunities to travel and work from other sites
  
• Care for a conservation reserve in partnership with key organisations to protect threatened species and involve staff in conservation
  

Application information

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. The successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Seniority level

• Entry level
  

Employment type

• Full-time
  

Job function

• Customer Service
  

Industries

• Banking and Financial Services
  

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