Customer Care Manager

1 week ago

Canberra, ACT, Australia Silverchain Group Full time
Overview

As a Silverchain Customer Care Manager for aged care clients receiving the Commonwealth Support at Home program in the ACT region, you will interact with diverse client populations in their homes and work with clinical, scheduling and service delivery teams to ensure a smooth and comprehensive care experience for clients.

What's On Offer
  • Full-time, permanent role.
  • Manage your own schedule each week while working autonomously from home and within the community.
  • Working for a not-for-profit organisation, you can salary package up to $18,500 tax free.
What We're Looking For
  • Experience in community-based case management is ideal.
  • Experience with managing Government funded in-home aged care services and budgets is an advantage.
  • Current driver's licence and a reliable vehicle with minimum Third-Party insurance.
  • Strong communication skills, both verbal and written.
  • Demonstrated empathy and compassion.
  • Excellent problem-solving abilities and critical thinking skills.
  • Good organisational and time management skills.
  • Cultural competence and the ability to work with diverse populations.
  • Advocacy skills to ensure clients\' needs are met.
  • Collaboration and teamwork skills to work effectively with interdisciplinary teams.
The Role

As a Customer Care Manager, you will:

  • Manage a caseload of community-based older Australians with Government funded aged care services delivered in their homes.
  • Assess clients' needs and develop personalised care plans.
  • Manage clients' funding budgets in accordance with government program guidelines to ensure each client\'s care requirements are met.
  • Onboard new clients and proactively manage existing clients using a compassionate, person-centred approach.
  • Collaborate with our Clinical, Scheduling and Service Delivery teams to deliver comprehensive care.
Why Choose Silverchain

Everyone at Silverchain plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards, meaning the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, we reinvest funds into research and developing innovative models of care to set the industry benchmark for home care.

We provide opportunities to develop and grow in your career, with training and education programs to help you achieve your goals.

How To Apply

To submit your application, click "Apply".

Prior to commencement, preferred candidates must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (not mandatory but highly recommended).

At Silverchain Group, we recognise the positive contribution of a diverse workforce and strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at talent.khs@silverchain.org.au.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.


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