Customer Service
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The Administration & Customer Service Officer provides high-quality administrative support and exceptional customer service to ensure the smooth day-to-day operation of The Flooring Shop. This role supports sales, scheduling, supplier coordination, and customer communication, contributing directly to the company's professional image and customer satisfaction.
Key responsibilities
- Greet and assist customers in person, over the phone, and via email in a friendly, professional manner
- Provide accurate product information, pricing, and availability
- Schedule appointments with customers and sales team
- Support customers through the quotation, order, and installation process
- Manage incoming calls, emails, and correspondence
- Prepare and issue quotes, invoices, and receipts using the business's software systems
- Maintain accurate and organised records of sales, inventory, and supplier orders
- Schedule installations and liaise with installers, ensuring smooth workflow and communication
- Update and maintain the customer and supplier database (CRM system)
- Follow up on customer quotes and potential leads to convert sales
About you
- Previous experience in administration and/or customer service roles
- Excellent communication and interpersonal skills
- Strong organisational skills with attention to detail and accuracy
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite
- Confidence working with point-of-sale or quoting software
- Ability to multitask and prioritise in a technically detailed environment
- Professional, positive, and proactive 'can do' attitude
- Experience in the flooring, construction, or home improvement industry (desirable)
- Familiarity with Xero, or similar accounting software (desirable)
- Basic knowledge of social media and marketing tools (desirable)
- Superannuation as per legislation
- Staff discounts and training opportunities available
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