Key Holder, Retail

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General Description Of Position

To assist the store manager and assistant manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Responsible for opening / closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer / donor needs / complaints in Assistant Manager's or Manager's absence. Occasionally supervises store employees and temporary employees. May also supervise community service workers and volunteers on a limited or as needed basis.

General Description Of Position

To assist the store manager and assistant manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Responsible for opening / closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer / donor needs / complaints in Assistant Manager's or Manager's absence. Occasionally supervises store employees and temporary employees. May also supervise community service workers and volunteers on a limited or as needed basis.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties And Responsibilities

• Occasionally supervises staff, giving them oral and written communications regarding work performance as necessary. May have more supervisory responsibility if the manager or assistant manager is absent or on vacation. Motivates employees to reach production guidelines. May assist with conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner.
• Ensures proper customer service to all donors and customers. Assists in developing additional donors for the store.
• Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management.
• Adequately stocks and maintains interior and exterior of the store in an attractive manner. Ensures the proper rotation of all store merchandise.
• Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager or assistant manager.
• Participates in the store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization.
• Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager and assistant manager.
• Ensures a clean and safe environment in the store, processing area and / or donation center by practicing good housekeeping practices or delegating those tasks to store employees.
• Keeps employees' daily attendance records and forwards employees' requests for absences and vacations to the VP of Donated Goods, in the absence of the manager or assistant manager.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees.
• Acts as a positive role model for employees, trainees and customers in all respects of professional development.
• Ensures the store is open and operational during designated hours of operation.
• Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education And Experience

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and / or training, or equivalent combination of education and experience.

Required Certificates, Licenses, Registrations

Valid Driver's License PUBLIC CONTACT Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee. While performing the functions of this job, the employee is continuously required to stand; regularly required to walk; and frequently required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear, taste or smell; occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 100 pounds; frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision; and color vision.

Additional Information

May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods. Additional Qualifications : Excellent customer service skills Teaching and Training abilities Effective communication skills Decision making ability Must have a valid driver's license and be insurable by the company's insurance carrier. Some computer knowledge a plus Must be able to interact cordially and productively with a variety of people. Must be able to market Goodwill and explain the mission to the general public. Must be able to read, write and communicate clearly in English. Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance. Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week. Ability to function in a hectic work environment with occasional periods of high stress. Must be able to take initiative and make decisions with little supervision. Must observe and enforce safety policies in all phases of the operation. Must have knowledge of fashionable women's, children's and men's clothing as well as furniture and household items. Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally. Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop. Must have reliable transportation.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

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