Logistics & Customer Relations Manager - Perth

5 days ago

Perth, Western Australia Enva Full time
Logistics & Customer Relations Manager - Perth

We are seeking a Logistics & Customer Relations Manager to oversee transport operations and customer service at our Perth site. This role is key in ensuring smooth scheduling, coordinating transport logistics for our fleet of 8 vehicles, and maintaining strong customer relationships. You will work closely with transport managers, external clients, and internal teams to optimise routes, manage schedules, and support new contract onboarding.

Key Responsibilities
  1. Transport & Logistics Management
    • Plan, coordinate, and manage transport schedules to ensure timely collection and delivery of waste materials.
    • Monitor vehicle availability and ensure fleet efficiency to minimise delays and optimise costs.
    • Liaise with drivers and transport teams to ensure smooth daily operations.
    • Ensure compliance with transport regulations, including health & safety standards and environmental guidelines.
    • Handle unexpected logistical challenges, such as delays, breakdowns, or route changes, to minimise service disruptions.
  2. Customer Relationship Management
    • Act as the primary point of contact for external customers, ensuring high levels of service and satisfaction.
    • Address customer inquiries, resolve service issues, and manage complaints in a professional and timely manner.
    • Maintain regular communication with key clients to understand their needs and identify opportunities for service improvements.
    • Work collaboratively with internal teams to enhance customer experience and ensure efficient service delivery.
  3. Client Onboarding & Contract Support
    • Assist in setting up and managing new customer contracts, ensuring a smooth transition into service operations.
    • Ensure accurate documentation and communication of contract details to relevant teams.
    • Provide ongoing support to new clients to ensure their waste management needs are met efficiently.
  4. Fleet Coordination
    • Work closely with the Transport Manager to optimise vehicle routes, ensuring efficiency and timely collections/deliveries.
    • Monitor fleet performance and ensure vehicle utilisation aligns with business demands.
    • Assist in managing driver schedules and ensuring compliance with working hours regulations.
  5. Operational Planning
    • Oversee daily logistics and scheduling to maintain service efficiency while ensuring compliance with industry standards.
    • Conduct regular operational reviews to identify areas for improvement.
    • Work proactively to prevent disruptions and ensure smooth workflow between departments.
  6. Service Improvement
    • Continuously analyse transport and logistics operations to identify inefficiencies and cost-saving opportunities.
    • Implement process improvements to enhance service levels and operational effectiveness.
    • Collaborate with internal teams to develop innovative solutions for optimising routes, customer experience, and overall transport efficiency.
Skills, Knowledge and Expertise
  1. Proven experience in transport planning, logistics, or fleet management, ideally within the waste management or environmental services industry.
  2. In-depth knowledge of transport regulations, scheduling, and fleet coordination.
  3. Excellent customer service and relationship management skills, with a track record of handling client inquiries and resolving issues efficiently.
  4. Ability to analyse data and make informed decisions to improve operations.
  5. Proficiency in logistics management software and Microsoft Office applications (Excel, Word, Outlook).
  6. Exceptional organisational and problem-solving skills, with the ability to multitask in a fast-paced environment.
  7. Effective communication skills, both verbal and written, to engage with customers, drivers, and internal teams.
  8. Experience in managing contracts and onboarding new clients is advantageous.
  9. Ability to work independently and as part of a team, ensuring smooth collaboration across departments.
  10. Knowledge of health & safety standards and environmental regulations in transport and waste management is beneficial.
Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share.

For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:
  • A competitive salary in a growing company committed to our people.
  • A competitive holiday allowance.
  • Company pension scheme.
  • Enhanced family friendly policies.
  • Employee Assistance Program.
  • Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
  • Employee Life Insurance.
  • Bike2Work scheme.
  • Free on-site parking.
#J-18808-Ljbffr

  • Logistics Support Specialist

    3 days ago

    Perth, Western Australia Bossna Logistics Full time

    About UsWe are Western Australia's leading third-party logistics provider, dedicated to offering customized transportation solutions that enhance our clients' supply chain efficiency. Our comprehensive network of branches and large fleet enable us to provide top-notch service and timely delivery across various industries.The PositionThis is a full-time...

  • Government Relations

    1 day ago

    Perth, Western Australia Perth Airport Pty Full time

    Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth Airport is investing...

  • Logistics Operations Manager Perth Full Time

    2 days ago

    Perth, Western Australia Kingspan Water Tanks Full time

    About the RoleWe are seeking an experienced and organized individual to join our busy Perth site. As a Logistics Coordinator, you will be responsible for coordinating all logistics requirements to meet customer lead times, booking in pickups and deliveries for outgoing goods, and maintaining communication with relevant stakeholders.This is a full-time...

  • Logistics Operations Assistant

    3 days ago

    Perth, Western Australia Niche Logistics Part time

    Niche Logistics is a leading provider of transport solutions in Australia, partnering with renowned brands and delivering high-quality service. We are seeking an experienced Operations Support Administrator to join our team in Perth, working on a part-time basis (20 hours per week).This role is ideal for individuals looking to contribute to a fast-paced...

  • Logistics and Supply Chain Coordinator Perth

    2 days ago

    Perth, Western Australia Kingspan Water Tanks Full time

    Logistics Coordinator Role SummaryWe are seeking an experienced Logistics Coordinator to join our team in Perth. The successful candidate will have experience in logistics planning and using an MRP, excellent knowledge of Excel, and a strong understanding of transport safety requirements.As a Logistics Coordinator, you will be responsible for coordinating...

  • Logistics Operations Manager

    2 days ago

    Perth, Western Australia SCT Logistics Full time

    Company OverviewSCT Logistics is a national, multi-modal transport and logistics company that prides itself on being a leader in the logistics field.Established in 1974 by Peter Smith, SCT has a long history of providing efficient and independent freight services across Australia.

  • Part Time Logistics Assistant

    3 days ago

    Perth, Western Australia Niche Logistics Part time

    We're on the hunt for a skilled administrator to join our team in Perth. As a Transport Support Coordinator, you'll play a vital role in supporting our operations and ensuring smooth day-to-day functioning.Your Key Tasks:Coordinate admin tasks and bookings for transport operationsProcess paperwork, check PODs, and schedule tasksSupport the operations...

  • Logistics and Customer Relations Director

    5 days ago

    Perth, Western Australia Enva Full time

    About Enva:We are a leading provider of waste management services, committed to protecting the planet by delivering safe and sustainable solutions. Our team is dedicated to making a positive impact on the environment and communities we serve.We believe in fostering a culture of innovation, collaboration, and excellence, where our employees can grow and...

  • Policy and Stakeholder Relations Officer

    1 day ago

    Perth, Western Australia Perth Airport Pty Full time

    Perth Airport is seeking an experienced Government Relations & Policy Specialist to join our team.About the RoleLead the development and implementation of Perth Airport's government engagement strategy.Manage relationships with key government agencies and stakeholders to advance our business interests.Collaborate with internal teams to ensure effective...

  • Logistics Specialist Perth

    5 days ago

    Perth, Western Australia Dnata Travel Group Full time

    Job DescriptionWe are seeking a skilled and motivated Logistics Specialist to join our team at dnata Perth Airport. As a key member of our warehouse team, you will be responsible for ensuring the safe and efficient loading and unloading of cargo.You will work closely with internal and external clients, management, and other relevant parties to achieve timely...

  • Logistics Coordinator Perth FullTime

    2 days ago

    Perth, Western Australia Kingspan Water Tanks Full time

    We are looking for an experienced and organised individual to join our busy Perth siteAbout UsKingspan Water and Energy Pty Limited continues to be Australia's market leader in water storage, rainwater harvesting, wastewater treatment, and portable energy storage solutions. Kingspan manufactures, delivers, and installs custom-made steel rainwater harvesting...

  • Head Of Logistics And Operations

    2 weeks ago

    Perth, Western Australia Anderson Knight Full time

    Anderson Knight is currently recruiting for a Head of Logistics and Operations for one of our clients based in Perth.The Head of Logistics and Operations will oversee the entire logistics and supply chain functions, ensuring the seamless movement of goods from suppliers to customers.This role requires strong leadership, problem-solving skills, and expertise...

  • Customer Experience Ambassador

    1 day ago

    Perth, Western Australia City of Perth Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our team at the City of Perth Library. As the first point of contact for our library, you will play a key role in delivering exceptional service to the public.Key Responsibilities:Assist patrons from diverse backgrounds with enquiries and directions related to the...

  • Customer Relations Specialist

    5 days ago

    Perth, Western Australia Stockland Units Full time

    Career Opportunities: Customer Relations Specialist (25356)Requisition ID 25356 - Posted - WA (6) - Permanent - Customer Relations (CUS) - Perth Metro (PMTR)We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and...

  • Customer Relations Specialist

    5 days ago

    Perth, Western Australia Stockland Units Full time

    Career Opportunities: Customer Relations Specialist (25356)Requisition ID 25356 - Posted - WA (6) - Permanent - Customer Relations (CUS) - Perth Metro (PMTR)We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and...

  • Cargo Logistics Specialist

    1 day ago

    Perth, Western Australia dnata Full time

    At dnata, we are committed to providing exceptional service to our customers.About the RoleWe are seeking a Cargo Logistics Specialist to join our team at Perth Airport.This is an exciting opportunity to work with a leading provider of airport ground handling and cargo services.Key ResponsibilitiesThe successful candidate will be responsible for:Managing the...

  • Logistics and Mobility Expert

    1 day ago

    Perth, Western Australia Perth Airport Pty Full time

    Perth Airport Pty OpportunityWe are seeking a talented Ground Transport Project Coordinator to join our team and contribute to the delivery of our Ground Transport Strategy.The successful candidate will have a customer-centric approach, driving change and strategy to ensure seamless passenger experiences.Develop and implement strategies to protect commercial...

  • Logistics Manager

    1 day ago

    Perth, Western Australia Saipem Full time

    Add expected salary to your profile for insightsSaipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is "One Company" organized into five business lines - Asset Based Services, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics &...

  • Airside Logistics Manager

    2 days ago

    Perth, Western Australia Dnata Travel Group Full time

    Logistics and CoordinationWe require an experienced Airside Logistics Manager to join our team at Perth Airport.In this role, you will be responsible for coordinating logistics, managing airport operations, and ensuring the smooth delivery of our services.You will work closely with our operations team to identify areas for improvement and implement changes...

  • Perth Airport Service Lead

    1 day ago

    Perth, Western Australia dnata Full time

    dnata is a leading provider of airport ground handling and cargo services.About the RoleWe are seeking an Aviation Delivery Coordinator to join our team at Perth Airport.This is an exciting opportunity to work with a dynamic team and contribute to the success of our business.Key ResponsibilitiesThe successful candidate will be responsible for:Coordinating...