Customer Analytics Engineers

• Support the Customer Data team at Jetstar
• Full time permanent role based at our Jetstar HQ in Melbourne
• Staff Travel Benefit from Day one

Love travel and passionate about all things aviation. You're in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we're lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Takeoff with your next opportunity

As a Customer Data Engineer, you will be a crucial member of our Data Team, contributing to the enhancement of our customer experience, analytics and BI capabilities. Your primary responsibility will be to enable the identification, availability, governance, and standardization of customer data touch points within Jetstar's Cloud Data Platform. This involves modeling data to connect disparate customer data sources with various touchpoints, spanning from digital endpoints to pre- and post-flight customer experiences and tracking. Your work contributes towards Jetstar's vision of democratising data within the organisation and enhancing our data driven experiences.

You will act as the subject matter expert to support the development and maintenance of our Customer Data Platform, which is crucial to our data strategy. By linking the Data & Analytics team with vital business domains such as Customer, Marketing, and Sales, you will help facilitate the development of tailored, data-powered solutions that transform our customer interactions.

In today's data-driven business landscape, you are the expert who intimately understands our data ecosystem. You have extensive expertise in understanding its capabilities, limitations, and risks, with strong skills in data management, including ETL processes and SQL. You will use your knowledge to transform data capabilities into business value by enriching our customer experience.

Key Responsibilities:

• Own the design and development of data warehouse pipelines, managing data transformation processes to consolidate customer information from various source systems for organizational reporting, mar-tech and personalisation.
• Collaborate with our Commercial, Data & Analytics, and Business teams to design and develop data applications, models, and data marts, with a strong emphasis on enhancing business users' self-service capabilities and driving effective business change management.
• Gather requirements from various data sources to meet business partners' needs and secure necessary data points. Develop and oversee robust data pipelines, ensuring the processing and storage of customer data.
• Drive the development, maintenance, and enhancement of a Single Customer Identity solution, including the aggregation, enrichment, and accurate linking of customer data from various touchpoints to provide a comprehensive, unified model of customers across the various touchpoints.
• You will assist other data and analytics teams such as Data Science to uplift our predictive capabilities and AI/ML Initiatives.
• Assist in maintaining high data quality by collecting, validating, and ensuring data compliance. Conduct User Acceptance Testing (UAT) for new builds. Collaborate with IT and Ops to establish integration endpoints, create proofs-of-concept (POC) for potential solutions, and offer recommendations for data flow and system integration.

Technical Requirements:

• Advanced SQL skills for querying and manipulating data.
• Experience with cloud-based data platforms (Snowflake, AWS, Azure, GCP) and ability to leverage cloud-specific features and services effectively.
• Strong understanding of data modelling principles, with experience in designing strong data structures for analytics, marketing and data warehousing.
• Ability to use Python or JavaScript or similar scripting language for automating tasks and enhancing workflows will be advantageous.
• Experience with diverse customer data sets, including membership, loyalty, bookings, point of sale, digital interactions, and surveys, is essential.
• Prior knowledge and experience working with or building Customer Data Platforms or customer identity solutions will be highly advantageous.
• Knowledge of Marketing Automation tools, Salesforce CRM, and advertising platforms to support seamless data integration is preferred.
• Experience implementing various integrations and data movement patterns including API's, data cleanrooms, zero copy cloning, SFTP and more is highly advantageous.

About You

• You are creative and analytical when working with large datasets from diverse sources.
• You bring an open minded and solutions focused approach to your work, often providing a range of options and recommendations when presenting your findings.
• You enjoy working in a fast-paced environment and can carefully balance efficiency and speed with compliance, standards, and strategic alignment.
• You have a history of forming positive working relationships with your immediate peers as well as your broader business stakeholders.
• You're passionate about the work you do and enjoy helping other people to meet their goals.
• Join us as a Customer Data Engineer and drive the future of data-driven solutions in our organization.

Applications will close on Sunday the 31st of August

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There's a new fleet of A321LR NEO's waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group's A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's takeoff together

We can't wait to hear from you. Apply now