Client Officer
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Client Officer - Leaving Violence Program
Remote Area Aboriginal and Torres Strait Islander Corporation – Cairns QLD
Your primary role will be responsible for providing up to 12 weeks of case management support to victim-survivors of intimate partner violence (IPV) who are eligible for the Leaving Violence Program. You will deliver trauma-informed, client-centred, and culturally safe services in a timely manner, in line with ethical and accountable practices. This position is full-time, based in Cairns, with fortnightly travel to local areas and remote communities in the Cape York, Thursday Island, the Gulf and Cairns.
Key responsibilities
Provide up to 12 weeks of case management support to victim-survivors of intimate partner violence, including developing support plans, risk assessments, safety planning, advocacy, and referrals
Develop support based on immediate and long-term financial needs that prioritises safety
Support with referrals to appropriate services to help improve circumstances and achieve short-term and long-term goals
Provide emotional and practical support, ensuring victim-survivors feel supported and empowered with options to make informed decisions that enhance their safety
Implement intervention strategies, ensuring timely and effective responses to immediate safety concerns
Create and maintain strong and supportive relationships with stakeholders through community engagement
About you
Ability to maintain a high level of privacy and confidentiality practices and organisational policy procedures
Ability to work in a culturally respectful and competent manner with Aboriginal and Torres Strait Islander young people, their families, and communities
Understand how domestic and family violence impacts Aboriginal and Torres Strait Islander people and communities and the challenges with accessing support services and safety
Have effective time management skills (punctuality, meeting deadlines, prioritising tasks)
Be a productive, passionate, and positive contributor to an established team dedicated to making a difference to vulnerable people's lives
Have a proficient level of computer skills and ability to learn software programs efficiently
Hold or be willing to obtain a valid Working with Children Check (Blue Card) before commencement
Hold a current provisional or open Drivers Licence
Salary sacrificing packaging options
Employee Assistance Program (EAP)
About us
RAATSIC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity. Our Vision is for RAATSIC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people's lives. Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper.
Our Values are Accountability, Empowerment, Collaboration and Inspire. As a proud Aboriginal and Torres Strait Islander community-controlled organisation, we strongly encourage applications from Aboriginal and Torres Strait Islander people.
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