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System Engineer

1 month ago

City of Greater Dandenong, Australia DreamIT Host Full time

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Founder and Entrepreneur | Web Hosting and Telecommunications

System Engineer & Customer Support Specialist

Noble Park, VIC (Hybrid Role – Flexible Remote Options)

About DreamIT Host

DreamIT Host is a leading Australian web and email hosting provider committed to delivering exceptional service, reliability, and value. With years of collective expertise, our team empowers businesses by offering cutting-edge hosting solutions backed by outstanding customer support.

The Role

We're seeking a System Engineer & Customer Support Specialist to join our dynamic team. This is a full-time hybrid role based in Noble Park, VIC, with flexible remote work options. You'll be at the heart of our operations, ensuring seamless hosting services while providing top-tier technical and customer support.

Key Responsibilities:
  1. Technical Support & Troubleshooting – Resolve customer inquiries via tickets, live chat, or phone with a problem-solving mindset.
  2. Server & System Administration – Manage cPanel/WHM, account migrations, server maintenance, and optimisation.
  3. Systems Engineering – Assist in infrastructure upgrades, security, and scalability initiatives.
  4. Customer Service Excellence – Deliver prompt, friendly, and professional support to clients.
  5. Collaboration – Work closely with the team to refine processes and improve service quality.
What We're Looking For:

Must-Have Skills

  1. Strong system administration (Linux, cPanel/WHM)
  2. Customer support expertise (hosting or related IT fields)
  3. Proficiency in troubleshooting web hosting issues
  4. Server migration experience
  5. Clear communication & problem-solving

Nice-to-Have Skills

  1. Experience with CloudLinux/LVE
  2. Scripting (Bash/Python)
  3. Knowledge of firewalls (e.g., CSF)
  4. Familiarity with monitoring tools
  5. Certifications (e.g., RHCSA)
Why Join Us?

Impact: Be part of a growing team that values your expertise.

Flexibility: Hybrid work model—balance office days with remote work.

Growth: Continuous learning opportunities in hosting and infrastructure.

Team Culture: Collaborative and supportive environment.

Ready to Apply?

If you're passionate about hosting, solving technical puzzles, and delivering stellar customer service, we'd love to meet you

Send your resume and a brief cover letter explaining why you'd be a great fit.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
  • Technology, Information and Internet
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