Employer Relationship Officer

2 weeks ago

Sydney, New South Wales, Australia GROW Inc Full time
Employer Relationship Officer (Superannuation)

GROW Inc Sydney, New South Wales, Australia

About GROW Inc:
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.

How are we doing it?
We're disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost-effective solutions.

We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Job Description:
The Employer Relationship Officer is responsible for representing our client by utilising your expertise to manage the day-to-day relationship with their top tier employers. This role will be part of a specialised contact centre team but at times you may need to be able to travel, so you will need to have that flexibility as well as a driver's licence and car.

Responsibilities:

  • Manage the relationship and administration outcomes for a defined portfolio of employers, while ensuring that the services are aligned with our clients SET Employer Proposition.
  • Represent our client when required to attend seminars or industry events.
  • Attend onsite Face to Face Employer visits to educate or help resolve complex issues or set up payroll requirements for clearing house processes.
  • Manage inbound calls from employers to answer enquiries and work with relevant areas to resolve issues.
  • Support all employers with clearing house triage where required.
  • Complete outbound calls as directed in line with our servicing model.
  • Support the onboarding/transition of new Employers.
  • Support our clients relationship teams with enquiries, escalations and administrative support.
  • Maintain RG146 Compliance by completing and submitting monthly CPD points.
  • Provide input into relevant reporting as needed.

Why you'll love working at GROW:

  • ME Days - Take an additional 3 days of leave off per year for wellness
  • Birthday Leave - Take an extra day off per year on your birthday
  • Community give back days - organised by us
  • Learning & Development Budget - up to $500 per year to use on your own development
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & even electronics.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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