Business Analyst

Business Analyst

• Full-Time (35hpw) Temporary up to December 2026
  
• Salary Range $113,574 - $125,720 + super
  
• Location flexible across Revenue NSW offices with hybrid working

Program Overview

Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.

You'll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.

Key responsibilities:

• Support the identification, analysis and documentation of business processes, systems and other functional requirements to support the development of digital products and service improvements.
  
• Build effective relationships with stakeholders and users to understand and analyse business problems.
  
• Provide support to Senior Business Analysts and the team in the development of digital solutions.
  
• Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best agile practice

To be successful in this role you will demonstrate:

• Demonstrated experience in supporting business analysis (digital) and working on multiple projects in agile and scrum project environments
  
• Strong research, analytical and problem-solving skills.
  
• An ability to think innovatively and support the development of solutions fit for purpose.
  
• Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.
  
• Previous experience in project and platform support within a digital/ICT environment
  
• Intermediate knowledge of Miro, Database, Microsoft Office including Word, excel and Power point as well as experience in JIRA and Confluence

How to Apply

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
  
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
  
• Accrued Days Off (days in lieu) in addition to Annual Leave
  
• Ongoing access to industry approved self-learning tools
  
• Career agility including opportunities to work on different programs
  
• The opportunity for meaningful work that matters to all of us in NSW
  
• Corporate wellbeing programs with access to Fitness passport
  
• Setting an example through commitment to inclusivity
  

We can't wait to meet you

If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.

Further Information

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 5th August 2025 @ 10am

A talent pool will be created for similar 7/8 roles that become available over the next 18 months.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process