Investor Services Associate
4 weeks ago
About Us
Automic Group combines modern technology with a talented team to provide tailored solutions for companies and funds to manage their investors. We offer a cloud-native registry, employee share plan, board management platform, and professional services such as company secretarial, ESG, accounting, finance, and investor relations.
With over 1,400 clients, including ASX listed and unlisted companies, and a team of 250 employees, Automic is ranked number one on the ASX by the number of companies serviced. We have secured 50% of IPOs and 70% of listed companies switching registries in the past two financial years.
Our culture is entrepreneurial, encouraging ideas, actions, and initiative. Our core values are Customer Success, Ambition, Equality, and Team.
Key Responsibilities:- Handle inbound and outbound investor enquiries via email and phone.
- Support customers using the Automic Group online Investor platform, live chat, and mail.
- Address customer inquiries, concerns, and complaints with empathy and efficiency.
- Provide accurate information and assistance to investors.
- Follow call scripts and guidelines to ensure consistent service quality.
- Collaborate with team members and supervisors to resolve complex issues.
- Meet and exceed performance targets, including call quality and productivity.
- Stay updated on company products and services.
- Participate in ongoing training and development.
- Maintain a professional image for the business.
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