Safety Systems Support Specialist

Software Technical Support Engineer

Schneider Electric – 2113 Ryde, New South Wales

Posted 2 days ago

Job Description

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU

Schneider Electric

Role Seniority

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ

• 1-2 years of experience in Application Support function is highly regarded

• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About us:

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities:

• Owning, investigating and resolving complex software issues, proposing work-arounds for customers

• Accurate and timely documentation of activities and findings in case management system

• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team

• Collaboration with colleagues in other support centres and departments

• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions

• Learning every day and actively contributing to the team and our customers

About you:

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key skills and experience:

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous

• Ability to demonstrate understanding of Windows operating system, networking concepts and security

• Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software

• Working knowledge and understanding or experience with integrating hardware and software

• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Schneider Electric team will be there to support your growth.

Sales Systems Support and Training Administrator

New

Sydney, New South Wales Advertising Industry Careers

Posted today

Job Description

permanent

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.

We pride ourselves on creating content that gets people talking. What's more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.

We now have a permanent full-time opportunity in our Sales Systems Training team for a customer-focused and system-savvy person based in our Sydney office at Pyrmont. Enough about us What you'll do as an SSS Training Administrator: The Sales Systems Support & Training Administrator is responsible for helping broadcast and digital Sales teams navigate the systems required to perform their roles as seamlessly as possible, providing training and troubleshooting issues that may arise. Functions will also include:

• Management of shared inbox used to communicate with internal and external stakeholders
• First level application support to Sales teams and escalating when required
• Training new Sales staff in the systems they will use and best practices.
• Facilitate monthly meetings with internal and external parties

What are we looking for? What's important for us to see?

• Media experience is preferred, but we'd consider any experience relating to a sales/booking system (for example travel, hospitality or retail industry)
• High attention to detail
• A customer-focused approach
• Excellent organisational & communication skills
• The ability to prioritise work to meet tight deadlines
• Computer literacy with Excel, Word and PowerPoint
• IBMS Sales and Automated Trading knowledge would be an advantage but not essential

Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.

We're honoured to have been named on Diversity Council Australia's annual list of Inclusive Employers in and . This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.

Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.

Reasonable adjustments Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at

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